Hier auf der Innovation Exchange (IX) Seite zeigen wir innovative mobile und Cloud-basierte Customer Engagement-Anwendungen.


Bereichern Sie Ihre Aspect-Lösung mit unseren vorgefertigten Add-on Anwendungen, die Sie passend zu Ihren Engagement Szenarien gestalten können.


Bieten Sie durch die Nutzung unserer erstklassigen Software und Add-on Anwendungen eine Reihe von Kundeninteraktions-Lösungen für jeden Kundenbedarf.


Entwickeln und bieten Sie außergewöhnliche Anwendungen für das Kundenerlebnis mit den preisgekrönten Plattformen und APIs von Aspect.

Easily connect your Contact Center and CRM from premise to cloud. AMC Technology’s DaVinci platform provides pre-built apps for integrating Aspect Contact Centers with leading business applications such as Salesforce, Microsoft Dynamics, SAP, Oracle Siebel and Oracle Service Cloud. Businesses can improve call management by enabling full telephony functionality for their CRM desktops adding contextual call controls, caller identification and automatic screen population. With DaVinci’s open framework digital channels for SMS and Chat can also be added providing agents an embedded single pane of glass user experience.

Aspect® Virtual Schedule Attendant empowers agents with the ability to quickly dial into the contact center and remotely alert administrative staff of schedule affecting changes such as tardiness, absence and personal days.

Ensure you are always in compliance with important contact center regulations by utilizing Aspect® SecureAgent to effectively capture both your voice and screen contact center recordings as well as gain a more in depth understanding of your customer base.

Aspect® HRIS Link allows for quick and cost effective ways to integrate Aspect Workforce Management with Human Resource Information Systems.

Aspect® Workforce Mobile provides immediate access to your Aspect® Workforce Management system directly from your smartphone. Contact center personnel can access critical call center information, send real-time notifications and process timely updates directly to the system, from any location.

Aspect® Workforce Management Adherence Link provides automatic updating of employee schedules that streamlines processes and reduces overhead costs.