Customer Experience

Welcome to our interactive demo showcase! Each demo is designed to put you in the driver’s seat from the customer perspective, so you can see how powerful our consumer engagement self-service and omni-channel solutions are in a real-life scenario environment.

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Proactively offer products over SMS to improve customer usage and mitigate future service issues.

Capbilities: Agent Callback, ITR, NLU

Deeply integrate all service channels to access the function needed at that moment, regardless of interaction point. 

Capabilites: Collaboration, Disposable App, ITR, NLU

Streamline the appointment booking process over the channel customers prefer to use for engagement. 

Capabilites: ITR, NLU, SMS
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Proactively offer products over SMS to improve customer usage and mitigate future service issues.

Capbilities: Agent Callback, ITR, NLU

Deeply integrate all service channels to access the function needed at that moment, regardless of interaction point. 

Capabilites: Collaboration, Disposable App, ITR, NLU

Streamline the appointment booking process over the channel customers prefer to use for engagement. 

Capabilites: ITR, NLU, SMS

Simplify student engagement to enable registration, class changes and access critical data over interactive SMS. 

Capabilities: ITR, NLU, SMS

Enable the public to receive critical emergency details and notifications for their area, and engage with the emergency management system over an interactive SMS channel.

Capabilites: ITR, NLU, SMS

Highlight the power of texting for outbound notifications that turn into 2-way conversational engagements, with contextual handover to live agents when needed.

Capabilites: ITR, IVR, Disposable Apps, Agent Callback, NLU
 
 
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