Inbound Voice
ACD | Intelligentes Routing
Outbound Voice
Proactive Outreach | Predictive Dialing | Auto Dialing
Omnichannel Agent
SMS | Messaging | Social
CX Automated Agent
IVR | Digitaler Self-Service
Finanzdienstleistungen | Gesundheitswesen | Handel | Energieversorgung | Telekom | Transportwesen | Reise/Touristik | Bildung | Öffentliche Hand
Workforce Management (Personaleinsatzplanung)
Volume Forecasting | Scheduling | Tracking
Performance Management
Coaching | Performance Data | Gamification
Qualitätsmanagement
Qualitätsmonitoring | Aufzeichnungen
Workforce und Interaction Analyse
Sprachanalyse | Textanalyse | Trend Entdeckung
Beratung | Implementierung | Business Intelligence/Optimierung | Workforce Automatisierung/Innovation | Customer Experience/Innovation
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
Bevorstehende Veranstaltungen
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Welcome to our interactive demo showcase! Each demo is designed to put you in the driver’s seat from the customer perspective, so you can see how powerful our consumer engagement self-service and omni-channel solutions are in a real-life scenario environment.
Proactively offer products over SMS to improve customer usage and mitigate future service issues.
Capbilities: Agent Callback, ITR, NLU
Deeply integrate all service channels to access the function needed at that moment, regardless of interaction point.
Capabilites: Collaboration, Disposable App, ITR, NLU
Streamline the appointment booking process over the channel customers prefer to use for engagement.
Capabilites: ITR, NLU, SMS
Simplify student engagement to enable registration, class changes and access critical data over interactive SMS.
Capabilities: ITR, NLU, SMS
Enable the public to receive critical emergency details and notifications for their area, and engage with the emergency management system over an interactive SMS channel.Capabilites: ITR, NLU, SMS
Highlight the power of texting for outbound notifications that turn into 2-way conversational engagements, with contextual handover to live agents when needed.Capabilites: ITR, IVR, Disposable Apps, Agent Callback, NLU