Utilities: Usage Spike Notification + Audit Cross Sell - ITR, Mobile

This demonstration shows how a utility company can notify a customer about unexpectedly high usage via SMS, generate a disposable app to display usage tracking and cross sell a free in-home energy audit service appointment. Only by allowing self-service over mobile, text, and web do you give the customer more insight into their usage and so they can take advantage of free services which reduce usage and make usage more efficient.

Industry: Utilities
Solution components: Aspect CXP
Capabilties: Interactive Text Response, Mobile Web