Omni-Channel Customer Experience Retail Pre-Visit, In-Store and Post-Visit Experiences Via Twitter

Omni-Channel Customer Experience Retail Pre-Visit, In-Store and Post-Visit Experiences Via Twitter

This demonstration shows a true omni-channel customer experience for staying updated with sale events and online/in-store orders. It highlights the power of leveraging channels like Twitter for automated outbound notifications that turn into 2-way, conversational engagements, which can lead to a contextual handover to live agents when needed.

The scenarios show the power of integrating data and delivering customer experience continuity across communication channels, including IVR, ITR (Interactive Text Response) for Twitter, disposable apps, and agent callback.

Industry: Retail
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Interactive Text Response, Disposable App, Twitter