Date: 08/16/2012, Chelmsford, Massachusetts
- Awarded for best-in-class commitment to innovation in joint customer contact solutions, return on investment, customer satisfaction and loyalty
- One of the only vendors with business and technology expertise to offer next generation customer contact
Aspect Software, a leading provider of customer contact
, enterprise workforce optimization
and Microsoft platform solutions, today announced that it was selected as the 2012 Enterprise National Systems Integrator (NSI) Partner of the Year – Central Region by Microsoft. Microsoft's Central Region Annual Awards are presented as part of the Microsoft Worldwide Partner Conference to partners that have developed and delivered exceptional Microsoft-based solutions over the past year. Aspect was recognized for overall 'best in class' characteristics tied to revenue, marketing return on investment (ROI), customer satisfaction and loyalty.
"We are pleased to present Aspect with this award," said Janet Kennedy, Vice President Enterprise and Partner Group, Central Region, Microsoft Corp. "Aspect is seen as a leader in the area of best-in-class characteristics regarding top-line sales, marketing innovation and – most importantly – customer satisfaction. The company shows a strong commitment to commercial customers throughout the geography."
Awarded for significant innovation and commitment to a full joint offering, Aspect works with Microsoft to transform the way people and information are brought together to improve the customer experience through the combined power of Microsoft software and next-generation customer contact (NGCC) technologies. Aspect has the business and technical expertise to bring Microsoft SharePoint, Dynamics CRM and Lync platforms together with unified multi-channel communications and effective people management solutions to enrich customer interactions.
"We have enjoyed a great relationship with Microsoft for a number of years. We are very thrilled about the next wave of innovations that we are bringing to the market in the near term to enable our customers to serve the modern consumer in a way that improves customer experience and the company bottom line," says Manish Chandak, vice president of Microsoft Professional Services, Aspect. "We are honored to be recognized as a Microsoft Partner of the Year and are very excited about the upcoming year."
Aspect builds customer-company relationships through a combination of customer contact software and Microsoft platform solutions along with workforce optimization for the enterprise. For more information, visit www.aspect.com
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Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.