Case Studies

     

Results 51 - 55 of about 96
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American Century Case Study

American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       
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Brokerage, Financial Services, Workforce Management, All Case Studies

 

Bank of Communications China Case Study

Bank of Communications China Case Study

This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013       
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Financial Services, Mortgage Lending, Retail, All Case Studies

 

British Gas - Aspect Unified IP Case Study

British Gas - Aspect Unified IP Case Study

This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013       
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Customer Service, Predictive Dialer, Utilities, All Case Studies

 

British Gas Services Case Study

British Gas Services Case Study

This British Gas Services case study summarizes how Aspect workforce optimization capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs.
Date: 9/19/2013       
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Utilities, Workforce Management, All Case Studies

 

Brooks Health Case Study

Brooks Health Case Study

This Brooks Health case study provides detail on how Aspect's solutions with performance management scorecard consolidated business information from multiple data sources.
Date: 9/19/2013       
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Healthcare, Performance Improvement, Performance Management, All Case Studies

Results 51 - 55 of about 96
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