ACD | 智能路由
主动外拨 | 预测外拨 | 自动拨号
短信 | 实时消息 | 社交媒体
IVR | 数字化自助服务 CX
金融服务 | 健康医疗 | 零售 | 公用设施 | 电信 | 交通 | 旅行/酒店 | 教育 | 政府
工作量预测 | 排班 | 追蹤
教练 | 绩效数据 | 激励游戏
质量监控 | 录音
语音分析 | 文本分析 | 趋势发现
咨询 | 实施 | 商业智能/优化 | 劳动力自动化创新 | 客户体验创新
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
Download Aspect CXP
Download Aspect Prophecy
- Aspect Customer Experience Platform (CXP)- Aspect Prophecy or Aspect Advanced Voice Portal (AVP)- Waterfield Technologies
Build campaigns to monitor patient wellness and more...
Waterfield Health and Wellness IVR Applications enables health care organizations to build and distribute campaigns to monitor patient wellness and to update status information. Automating proactive follow up with patients improves health outcomes, and reduces costly readmissions. Questions may be presented via voice or SMS and can be initiated via inbound, or outbound calling lists. A web-based interface allows users to completely design surveys end-to-end, including logical branching rules based on answers to questions. Standard reporting includes patient status reporting (answers to questions) as well as calling reports based on connection rates (success, fail, busy, ring no answer, etc.).
Waterfield also builds custom tailored omni-channel IVR applications for health care. Common applications include automation of prescription status checks and refills, hours and locations, and PCI Secure Payments. Our solutions leverage the latest Aspect enhancements such as Voice Biometrics, SMS, and more.
Waterfield Health and Wellness IVR Applications Data Sheet