Best-in-class enterprise software makes it easier than ever to manage, schedule and motivate agents working from anywhere.

Version 21 of Aspect Workforce Optimization empowers the mobile workforce with simple but flexible smartphone access to WFM scheduling and individual/team performance metrics from anywhere.

Work-from-Anywhere Access

Easy-to-use, browser-based desktop view enables agents to work from home or on-site as needed.

NEW! Real Time Adherence UI Enhancements

Customers can now take advantage of an enhanced adherence dashboard to monitor alarms in real-time.

 

NEW! Improved Mobile UI

Simplified, streamlined smartphone interface mimics the look and feel of the agent desktop to allow agents to manage their schedules and view performance metrics remotely.

NEW! Trend Reporting

Improved trend reports are available in an enhanced user-interface to help management to quickly identify quality trends and track progress against goals over time.

 

Improved Quality Management

Ease-of-use upgrades including convenient pop-outs, quick views and other features help keep employees productive in any setting. New in v20

Intra-Day Scheduling

Request and receive immediate approval of agents' changes in schedule, even when the change is intra-day. New in v20

 

NEW! Designed for Large Enterprises

Scale up to 15,000 users in Microsoft Azure or the AWS cloud, seamlessly interface with third-party routers and more.

Enhanced Performance Tools

Aspect® Engagement Analytics now informs agent scorecards and dashboards, enabling self-correction and personal improvement. New in v20

 

Omnichannel Forecasting & Scheduling

Gold standard omnichannel simulation models provide the most accurate forecasting and flexible scheduling across all channels.

NEW! Simplified Migration

All configurations and data can be seamlessly transitioned from on-premises or hosted systems to the Aspect Via® cloud platform.

 

Aspect's most advanced WFO solution is now fine-tuned to help managers and agents respond faster to uncertain working conditions, without impacting productivity or performance.

Talk to an Expert

“Proactive notifications and the ability to respond via mobile devices help each agent achieve a better work-life balance by understanding individual agent preferences, facilitating their mobile lifestyles, and saving them time. The result is better agent engagement, higher morale and lower turnover.”

- Jon Malinowski, VP Customer Solutions, Asurion