Aspect Workforce Management Adherence Link provides users the ability to automatically update the employee schedules based on actual contact centre adherence activity in near real-time, based on business rules. This eliminates the need for supervisors to manually key in schedule exceptions.
With Aspect Workforce Management Adherence Link:
- Provide timely entry of exceptions improving accuracy of intraday statistics while eliminating the error prone and time consuming task of manual entry
- Configure business rules to provide flexibility that meets the requirements of the contact centre
- Reduce administrative costs and enable supervisors to focus on business objectives and staff rather than manual administrative tasks