Revolutionizing telecommunications with intelligent WFM

Designed for Comcast's enterprise-level operations and diverse service centers, Aspect delivers unmatched customization across complex work rules and business goals. Our powerful platform creates tailored solutions for each team while maintaining unified management across your national footprint.

Transform every customer interaction into an opportunity with data-driven insights. Aspect Intelligence auto-generates forecasts by analyzing nuanced patterns in your historical data. Our team has worked closely with Comcast to verify accuracy using your real-world data, enabling your teams to respond instantly to changing call volumes.

Do more with fewer clicks through intelligent automations that free your workforce to focus on what matters most—helping your customers. Our next generation technology enhances the agent experience, creating better workdays for your customer service team and better experiences for millions of Comcast subscribers.