Enterprise Cloud Contact Center

Cloud technologies enable organizations to modernize and meet the needs of customers in a world driven by digital transformation and customer experience imperatives. Selecting the best cloud option enables successful outcomes for operational success and continuity.

Cloud deployment models are expected to shift over the next 19–36 months, moving away from pure on-premises models and toward cloud-based variants. IDC Program Vice President, Mary Wardley and Research Director Sriram Subramanian authored a new report, Moving to the Cloud – Make it Your Own.

Read this report to get details about these key takeaways:

  • Why organizations should build a business case for cloud-enabled applications within the wider business transformation project
  • The reasons it’s important to understand different requirements for large enterprises versus SMBs
  • Why the quality of a provider’s cloud products, their future technology vision, and credibility of product road maps are incredibly important
  • The difference between public cloud and private cloud deployments and the advantages each hosting environment offers

Find out how moving to the cloud can improve your business. Download the report to learn more.

Get the Report