Karur Vysya Bank's Contact Centre Goes Live With an Inspired Tagline "How Many Customers did you Make Happy Today?" Powered by Aspect Unified IP 7.1

06/11/14, Gurgaon, India

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Karur Vysya a leading bank in India has gone live with Aspect® Unified IP® 7.1 a comprehensive solution with multi-channel customer contact capabilities with the power of software.

Shri. J. Natarajan, General Manager & Group Head IT & Operations, Karur Vysya Bank, said:

"Karur Vysya Bank Ltd. recently opened its state-of-the-art contact center at Chennai. The bank which believes in blending tradition with latest technology to serve its customers has another feather in its cap. It is one of the few banks amongst its peers to assist customers in six languages (English, Hindi, Tamil, Telugu, Kannada and Malayalam) through IVRS and Voice.

Karur Vysya Bank will be the first bank in India to provide instant funds transfer facility to other bank accounts through IVRS channel using IMPS facility of NPCI". The inspiring tagline for the Contact Center 'How many customers did you make happy today?' is encouraging the representatives of the contact center to make every customer happy.

Benjamin Franklin says in his famous quote, "Well done is better than well said". Karur Vysya Bank's Contact Center strongly believes in this and is striving for doing things better, which shall delight the customers.

The solution Aspect Unified IP 7.1 has multiple communication channels such as voice, IVRS, chat and email. Contact Center of the bank has both inbound and outbound capacity.

Account balance / transaction enquiry, Account / Debit Card related requests and financial transactions (with OTP) viz., stop payment instructions, funds transfer between Karur Vysya Bank Accounts and instant funds transfer to other bank accounts through IMPS are delivered through IVRS. Except the financial transactions all other requests and queries by customers are attended by the representatives of Contact Center. The initial response from the customers has been nothing less than inspiring.

Sanjay Gupta, Managing Director India, SAARC and >Middle East, Aspect said:

Today it has become imperative for banks of any size to embrace change by giving their customers greater flexibility, choice and control, and by reconfiguring their technology models around customer needs. Karur is one of the fastest growing banks in India with huge expansion plans. With the Aspect Unified IP platform in place, it will not only support the bank with its aggressive expansion and growth plans but also deliver on the bank's vision involved supporting multichannel demands of its 'next-generation' customers, with the expectation to continuously delight customers with a better service experience while interacting with the bank.

About Karur Vysya Bank Limited:
The Karur Vysya Bank Ltd. was started in the year 1916 in Karur, then a small textile town with a vast agricultural background, by two illustrious sons of the soil - Sri M.A. Venkatarama Chettiar and Sri Athi Krishna Chettiar. What started as a venture with a seed capital of Rs. 1.00 lakh has grown into a leading financial institution that offers the wide gamut of financial services to millions of its customers under one roof. The bank had a branch network of 451 and an ATM network of 825 as on 31.03.2012. The bank plans to improve the branch network to 570 by the end of the financial year 2012 -13.


About Aspect:
Aspect's fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.

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