05/20/13, Gurgaon, India
- Tech Mahindra will deliver the award winning Aspect® Unified IP® solution portfolio coupled with consulting, integration and support services
- Partnership will cocus on developing contact centre infrastructure across APAC and EMEA markets
Aspect Software, a leading provider of fully-integrated customer interaction management , workforce optimization and back-office solutions, today announced that it has chosen Tech Mahindra Limited to be their channel partner for APAC and EMEA. The partnership is aimed at creating an enhanced and superior level of infrastructure service for customers in the communication space with the widest portfolio of interaction management and workforce optimization products.
"We are extremely pleased to partner with Aspect. The combination of Tech Mahindra's domain expertise in the telecommunications industry and Aspect's acclaimed reputation in the field of contact centre solutions will certainly bring value to our customers. We see a growing global need to address requirements for customized contact centre solutions and we strongly feel that our partnership with Aspect will help us to fulfill customer's expectations," said Ayon Banerjee, SVP, Tech Mahindra.
Through this partnership, Tech Mahindra will promote Aspect's award winning Unified IP portfolio of customer interaction management, workforce optimization, and back-office solutions a complete, software-based, unified platform for next-generation customer contact that delivers reliable performance in a highly available and scalable architecture. Along with promoting Aspect's solution range, Tech Mahindra will also provide high end value-added services including consulting, vertical industry custom development, solution integration and support. The developing markets of APAC and EMEA region show ever growing needs for new and improved contact centre solutions. Tech Mahindra's solid experience in the telecom domain coupled with Aspect's custom designed solutions would make for an ideal partnership to target customers in this region.
Commenting on the partnership, Sanjay Gupta, Managing Director India, Middle-East, and SAARC, Aspect, said, "We are extremely pleased to have Tech Mahindra as our partner, and are looking forward to combine our individual strengths to bring innovation in its true sense to the contact centre industry. A formidable tier 1 player and established infrastructure provider, Tech Mahindra has created an indelible mark in the global telecommunications field. The company also brings more than two decades of rich experience in the contact centre, business communication and related back-office offerings to leading organizations in the space. We are confident that this partnership will accelerate our go-to-market strategy and business development efforts optimally; whilst creating new benchmarks in delivering next-generation customer contact solutions."
About Tech Mahindra
Tech Mahindra is a leading provider of solutions and services to the telecommunications industry with a majority stake owned by Mahindra & Mahindra Limited. Tech Mahindra serves telecom service providers, equipment manufacturers, software vendors and systems integrators worldwide and their proven delivery models, distinctive IT skills and decades of domain expertise enable clients to maximize returns on their IT investment. A SEI-CMMI Level 5 organization, Tech Mahindra's development centres are ISO 9001:2008, ISO 27001:2005, ISO 20000-1:2011 and ISO 22301:2012 certified. Tech Mahindra has principal offices in the UK, United States, Germany, UAE, Egypt, Singapore, India, Thailand, Taiwan, Malaysia, Philippines, Canada and Australia.
Tech Mahindra is part of the USD 15.9 billion Mahindra Group. The Mahindra Group employs more than 155,000 people in over 100 countries and operates in key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
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Aspect's fully-integrated solution unifies the three most important facets of modern contact centre management: customer interaction management, workforce optimization, and back-office. We help the world's most demanding contact centres seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com/in
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Aspect, Unified IP and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.