Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced the appointment of Paul Nai as Country Manager in Malaysia.
Paul comes to Aspect with nearly 26 years of sales and management experience. Most recently, he served as Country Manager, Technology Services Consulting, Hewlett Packard Enterprise, where he was driving consulting services revenue and margins.
“Malaysia is a hub for many large and medium enterprises and Aspect has been successful in meeting our customer needs here by offering end to end customer engagement solutions. Paul, a highly accomplished and industry-recognized professional, will focus on growing Aspect’s business in Malaysia and helping Aspect’s customers deliver world-class customer experiences,” said Richard Loberas, Regional Vice President Aspect ASEAN &Korea.“In 2017, Aspect landed significant new customer logos in Malaysia from the e-Commerce, Airline, Financial & Insurance industries. Paul will definitely play a critical role in the continued success of Aspect in the region.”
“I’m thrilled to join a team that is building industry-leading solutions that are changing the way companies think about the customer experience. I look forward to having close engagement with our customers in order to accelerate the transformations they make with their customer engagement operations. An excellent partner ecosystem is vital to achieve in delivering this and I will definitely be working closely with our channel partners and the Aspect team to deliver on that Aspect promise” says Paul Nai.
Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com.
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For more information about Aspect please get in touch with Paul Nai at +6565900425 firstname.lastname@example.org or Hooi Peng +6565900711 email@example.com