Powering Enterprises.

Empowering Agents.

We know what it takes to keep best-in-class enterprise call centres operating at peak performance. It takes best-of-breed contact centre and workforce optimisation software that's powerful enough to ignite agent performance and deliver truly responsive, omnichannel customer care.

Tagline
 
YOUR WORKFORCE OPTIMISATION SOLUTION ➔
 
YOUR CONTACT CENTRE SOLUTION ➔

Compliance is Crucial
Intelligent strategies for outbound operations can help keep you compliant.
Why Invest in Speech Analytics?
10 Reasons to Invest in Speech Analytics (Pelorus Associates)
Who is Your GEM?
Do you know a contact centre agent using Aspect software to "Go the Extra Mile"? Nominate them for a GEM Award.

2+ million

Agents

80+ 

Countries

100 million

Daily

interactions

36+ billion

Annual

interactions

Your Business Runs on Customer Experience.

When it comes to solving today's toughest CX challenges, Aspect is focused on helping you overcome obstacles and achieve a healthier bottom line. We know what drives the success of businesses like yours, and we deliver results.

Improve Customer Service
Improve
Customer Service
61% of consumers switch brands
due to poor CX
* Microsoft 2018 State of Global Customer Service Report
See Our Solution for
Union Bank
Open
Aspect's omnichannel interaction management software
enabled UnionBank to pivot to
a digital customer engagement strategy
that helped increase sales by 73%.
Read Full Story

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Reduce Agent Turnover
Reduce
Agent Turnover
Contact centres see an average turnover rate of 30-45%*, more than 2x other occupations
* Daily Pay
See Our Solution for
Savvy
Open
Savvy used Aspect workforce optimisation software
to promote agent engagement and succeeded in
elevating agent productivity by 30%,
as well as other impressive gains.
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Minimize Hold Times
Minimise
Hold Times
Businesses keep customers waiting an average of 75 seconds* – about 60% longer than they should
* No Jitter
See Our Solution for
The General
Open
Aspect's robust IVR capabilities enabled The General to
increase self-service containment rates by 65%
resulting in greater overall customer satisfaction
and lower interaction costs.
Read Full Story

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Aspect Drives Customer Contact and Workforce Optimisation for:

4 of the top 5 commercial banks

4 of 5
TOP COMMERCIAL
BANKS

8 of the top 10 telecom providers

8 of 10
TOP TELECOM
PROVIDERS

6 of the top 6 airline carriers

6 of 6
TOP AIRLINE
CARRIERS

4 of the top 4 technology companies

4 of 4
TOP TECHNOLOGY
COMPANIES

5 of the top 7 Forbes global companies

5 of 7
TOP FORBES
GLOBAL COMPANIES

SEE WHAT OUR CUSTOMERS SAY

What We Do.

Aspect powers many of today's top businesses and industry-leading contact centres. Eliminate silos, expand your customer engagement capabilities and plug in to best-of-breed applications for interaction management and workforce optimisation.

Cloud contact centre platform

A powerful, flexible technology platform to drive your enterprise, deployable on premise or in a private, public or hosted cloud environment
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Automated and live
interaction management

True omnichannel contact centre capabilities for voice, email, SMS, chat and social interactions
LEARN MORE

Workforce optimisation
and employee engagement

Award-winning, highly scalable software for optimal workforce, quality and
performance management
LEARN MORE

Global enterprise customer base

Over 2100 enterprise customers trust Aspect to power their customer engagement and workforce optimisation solutions
LEARN MORE

Highly scalable deployments

Aspect specialises in meeting the needs of fast-growing businesses, serving our largest WFO customer with 65,000+ seats and our largest contact centre customer with 20,000+ seats
LEARN MORE
 
 

The Aspect Software User Group Association (ASUGA) is an independent, free organization that brings people together to share information and ideas on both Aspect solution use and professional development.

JOIN ASUGA NOW
 
Aspect Team Members are Blogging About:

Announcing the ACE 2019 Sponsors

20-06-2019 Colleen Sheley

ACE 2019: The Master Program Track

09-05-2019 Michael Harris

Understanding and Retaining Today’s Tech-Driven Millennial Workforce

22-04-2019 Dick Bucci

 
 
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