While no two contact centres face the same set of challenges, in many ways we all struggle to adapt — and the greatest challenge of all may be how to adapt quickly.
Many of our clients report increased volumes of calls from concerned customers, along with their own challenges of transitioning their in-house staff to working from home. As we work together to protect the health of your employees and their families, we can also help you put plans into action that will aid you to better respond to immediate customer needs, preserve critical business functions and resolve concerns as they arise throughout a time of crisis.
These pages contain special on-demand versions of an interactive webinar series and live Q&A sessions which cover how to build, maintain and improve a work-from-home contact centre workforce. Be sure to take advantage of the resources created to aid with the challenges specific to work-from-home contact centre operations. If you are already an Aspect customer, we hope you take advantage of a complimentary consultation workshop offered by our Professional Services group.
From work-from-home workforce optimisation to uninterrupted omnichannel customer contact, we're here to help.