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Overview
Metrigy's MetriStar award isn't based on vendor briefings or analyst opinion. It's built on something harder to fake: measurable before-and-after business results reported by real customers.
In the 2026 MetriStar Top Provider report for Workforce Engagement Management Suites, Metrigy rated 14 WEM providers on customer-documented improvements in revenue, CSAT, employee efficiency, and operational costs — then cross-referenced those results with nine dimensions of customer sentiment.
Only three vendors out of 14 cleared both bars. Aspect was one of them, and ranked #1 on the Business Success index.
This report gives you the full methodology, the provider-by-provider comparisons, and the data behind the rankings, so you can see exactly what separates the top performers from the rest of the field.
Highlights
Independent research. Quantified results.
Metrigy surveyed 1,437 CX leaders across 10 countries and 37 industries. Participants reported real before-and-after changes in business metrics tied to their WEM provider — no sponsored rankings, no paid placement.
The metrics that matter most to buyers.
The study measures four business outcomes: revenue growth, CSAT improvement, employee efficiency, and operational cost reduction. See which vendors moved the needle, and by how much.
Sentiment scores across nine categories.
From AI capabilities and analytics to reliability and agent experience, the report breaks down how customers rated every provider across nine dimensions and where the gaps between vendors are widest.
MetriStar Top Provider: Workforce Engagement Management Suites, Q2 2026. Metrigy Research Corp.