There’s No Such Thing as the New Normal, Lessons Learned in Rapid Migration to Remote-Based Work
Broadcast Date: April 9, 2020
Presenters: Scott Cooper, Managing Director, Language Services Associates | Mauricio Vicente, Executive Vice President, Language Services Associates | Ricardo De Biase, Aspect Product Management
Language Services Associates (LSA) is a global provider of interpretation services and longstanding Aspect customer. In less than seven days LSA had to move its entire corporate operations and call flow to remote locations, all while volume spiked during the COVID-19 pandemic. Managing Director Scott Cooper and EVP Mauricio Vicente, members of LSA’s senior leadership, helped drive the company’s personnel, technology, customer relations and communication strategies. This webinar will focus on some hard lessons learned and how proper leveraging of technology and evolving product offerings kept LSA’s customers without interruption.