ASUGA Live User Group Events and Webinars

Members of ASUGA are invited to attend an exclusive series of webinars, as well as in-person networking events throughout a number of locations.

Login or register now to sign up for future events and webinars or to watch the replays of past webinars.

Past Webinars

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Facts Tell, Stories Sell, But Advocates Win
Broadcast Date: October 8, 2020

In this engaging webinar, you’ll learn the tools presenter Heather Hansen honed in 20 years as an award-winning trial attorney and how you can use them to:

  • Identify your "jury" (clients, customers, investors or team members) and what they need to hear so you can win
  • Break the "curse of knowledge" with the right message
  • Optimize both the message and the messenger, with a special focus on tone of voice
  • Use the 7x7w model to create a message that wins

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What’s New in Aspect® Unified IP® 7.4 SP1?
Broadcast Date: August 13, 2020

This session covers new features and capabilities that were delivered in Aspect Unified IP and Advanced List Management 7.4 SP1.

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Management of Projects as Usual
Broadcast Date: July 9, 2020

This webinar investigates the seven key activities for all project managers. When applied in a project environment these activities will ultimately result in becoming a good manager of change in this modern world.

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See What's New with Aspect®️ Workforce Management™️
Broadcast Date: June 11, 2020

Aspect Workforce Management (WFM) has been a leader in the contact center workforce management industry for decades and Aspect plans to keep it that way. In July, Aspect will release version 20 of our flagship WFM solution. Full of powerful new features it will make the job of the workforce planner and the employee even easier and more efficient — especially in the work-from-home environment.

In this ASUGA session learn about these exciting new features. Plus, get a sneak peek at what will be available later this year and in 2021.

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Coaching and Mentoring in Times of Crisis and Uncertainty
Broadcast Date: May 14, 2020

Presenter: Marcia Reynolds, PsyD Master Certified Coach

In this time of heightened anxiety, we must motivate, enable and empower our team-members more than ever. We have to help them gain clarity and confidence, and then support them to bring out their best, individually and collectively. The best way to provide this support is by using coaching and mentoring skills to help them think more broadly, beyond the narrow beliefs and assumptions that are holding them back. This session was designed to support you to coach and mentor others to rise above their anxiety throughout this crisis and its aftermath. It will focus on foundational coaching skills adapted to crisis-management.

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There’s No Such Thing as the New Normal, Lessons Learned in Rapid Migration to Remote-Based Work
Broadcast Date: April 9, 2020

Presenters: Scott Cooper, Managing Director, Language Services Associates | Mauricio Vicente, Executive Vice President, Language Services Associates | Ricardo De Biase, Aspect Product Management

Language Services Associates (LSA) is a global provider of interpretation services and longstanding Aspect customer. In less than seven days LSA had to move its entire corporate operations and call flow to remote locations, all while volume spiked during the COVID-19 pandemic. Managing Director Scott Cooper and EVP Mauricio Vicente, members of LSA’s senior leadership, helped drive the company’s personnel, technology, customer relations and communication strategies. This webinar will focus on some hard lessons learned and how proper leveraging of technology and evolving product offerings kept LSA’s customers without interruption.

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Reducing Bias in Order to Create a More Inclusive and Diverse Workforce
Broadcast Date: March 12, 2020

Presenter: Hayley Barnard, Managing Director and Diversity Strategist , MIX Diversity Developers 

Most companies appreciate that diversity can drive innovation and success. Yet the question remains, how do we ensure we are able to attract and recruit the very best talent across the widest range of diversity traits? Do we inadvertently put off some diverse candidates before they even apply? Are we as impartial as we would like to think we are with our colleagues? How can we boost fairness and equality in the workplace? Using the most recent research as well as on-the-ground experience gathered from clients in industries spanning from construction to finance to pharmaceuticals, this webinar will help those at any level of an organization to understand the challenges posed by unconscious bias and equip them with practical tools to mitigate the effects of bias and foster truly inclusive practices.