Industry Solutions

OVERVIEW

Perspective is everything.

Aspect has helped over 2,000 clients in 70 countries build better customer-company relationships. That includes 62 percent of the Fortune 100 across industries such as banking (4 of the top 5 commercial banks), health care (including 8 of the top 10 health providers: Insurance and Managed Care), retail (6 of the top 10 general merchandisers), telecommunications (4 of the top 5 telecoms) and travel (5 of the top 5 airlines). This has given us a greater perspective on the unique challenges facing each industry as well as those that are common to all – like providing remarkable, cost-effective customer service experiences to your clients.

CAPABILITIES HIGHLIGHTS

Immediate Payoff

When more time is spent on an activity than necessary, it matters. Whenever there is a customer interaction that is not handled properly, it matters. Unanticipated staff turnover matters. It’s all important to the bottom line as well as to how well you’re serving your customers. From the front to the back office, Aspect can help elevate agent performance and job satisfaction, maximize self-service and back-office efficiencies and ensure all processes run in compliance with industry regulations.

Long-Term Sustainability

While gaining a quick edge is critical, Aspect always keeps the bigger picture in mind. And that bigger picture is colored by the almost constant pace of change within your industry brought on by new competitors, upheavals in the economy or new government regulations. Aspect knows how to help you put the foundational pieces in place that enable you to successfully maneuver the challenges that come your way. It’s a plan for success.

Knowledgeable Advisors

From our board members to our in-field personnel, we look to bring new talent, experience and perspectives to Aspect. The Aspect team is made up of individuals with a lifetime of hands-on knowledge of not only contact center software but also how the contact center should best operate in order to support industry-specific strategies within your larger business context. We don’t just talk the talk…

Adaptable Technology

Our technology is designed to work the way you want it to, from easy tailoring of user interfaces to custom reporting to seamless integration with your enterprise infrastructure. This means you have the information available to the folks who need it, when they need it – from the front-line agents and supervisors to the business owners needing a real-time view into whether KPI’s and corporate goals are being met.

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