Aspect in the News

Read what others are saying about Aspect.

21 Oct 2014 The Customer Intent Wake Up Call, CMSwire

21 Oct 2014 Aspect adds Ask a CFO program to take on Avaya, Cisco and Genesys, Infotech Lead

16 Oct 2014 Omnichannel Customer Experience Beyond Retail: In Healthcare, B2B, Professional Services, Forbes

18 Sept 2014 Leading (and Surviving) a Company Rebranding Effort, Yahoo! Small Business Advisor 

18 Sept 2014 Leading (and Surviving) a Company Rebranding Effort, Entrepreneur 

16 Sept 2014 Aspect Software Announces 'Aspect Hosted', Call Center Services 

09 Sept 2014 Aspect Unveils Cloud-Based Contact Center, Unified IP and WFO Solution, Smart Customer Service

09 Sept 2014 Aspect Software Fills the Skies, NoJitter 

05 Sept 2014 Proactive Customer Service Will Also Make Your Employees Happier, Forbes

02 Sept 2014 The Cloud Contact Center - Are You Truly Ready to Migrate?, Cloud Call Center 

02 Sept 2014 Aspect Software Announces Unified IP 7.1; Cloud Call Center 

26 Aug 2014 Aspect Revamps Cloud-Optimized Unified IP Customer Contact Solution, SMART Customer Service

15 Aug 2014 Help yourself: how banks are leading the way in mobile self-service, Information Age

12 Aug 2014 Technology in 10: Moving Your Contact Center to the Cloud, ICMI

12 Aug 2014 Aspect Workforce Management 8.0 replaces NICE solutions at Dialog Direct, Infotech Lead

11 Aug 2014 Aspect Software Recognized as a Star Performer, Customer Zone 360

08 Aug 2014 The CEO Show, The Entrpereneur CEO Show

29 July 2014 Winning Brands, and What We Learned, Business2Community 

24 July 2014 The Internet of Things Demands That Customer Service Catch Up, Entrepreneur

16 July 2014 Aspect Software Announces Theater Winners of 2014 Partner of the Year Award, TMCNet

16 July 2014 Aspect Software Names Partners of the Year, Channel Partners Online

26 June 2014 Mayday! Live video chat is the future of customer service, CITEworld 

03 June 2014 The New Warriors of Customer Service, Yahoo! Small Business Advisor 

09 June 2014 Aspect Adds its Weight to the Cloud Industry Forum, Contact Center World

09 June 2014 Pelorus Awards Game, Set, and Match to Aspect Once Again, Call Center Software 

03 June 2014 The New Warriors of Customer Service, Business2Community

28 May 2014 Announcements from Aspect Software and Genesys Show Cloud is Still Growing in the Contact Center Space, Nemertes

27 May 2014 CCaaS Coming to a Center Near You, TalkingPointz

22 May 2014 Aspect Poised to Deliver Solid Offerings for Omnichannel, Cloud Services, Opus Research

21 May 2014 Aspect adds new workforce management solution to improve productivity, Info Tech Lead  

20 May 2014 Aspect Software Launches Active Assignment for Contact Centers, Smart Customer Service 

15 May 2014 Aspect Software announces Voxeo CXP Pro 14 with new Web interfaces, Infotech Lead

15 May 2014 As Devices Get Smarter, So Will the Customer Experience, Wired

14 May 2014 Aspect Software Enhances Self-Service Platform, TMCNet 

14 May 2014 Aspect Software Unveils Omnichannel Solution, Voxeo CXP Pro 14, Speech Technology

07 May 2014 Joe Gagnon Recognition Plaque, Phoenix Business Journal

29 Apr 2014 What Can You Do with Workforce Optimization?, Telecom Reseller  

21 Apr 2014 A Renewed Aspect, TMCNet 

18 Apr 2014 Using Social Media for Customer Self Service, HOTELS Magazine 

14 Apr 2014 The Way to A Customer’s Heart is Through Obsession – Case Study, Business 2 Community  

04 Apr 2014 Aspect Software Adds IVS to Channel Program, Channel Partners

01 Apr 2014 Aspect Workforce Optimization 8.0 Takes the Agent Experience to a Higher Level CRM Xchange

01 Apr 2014 Comings & Goings: Aspect Software Name Jim Haskin as New Senior Vice President and CIO, TMCNet

30 Mar 2014 The Customer Service Week That Was 14-03-29,

28 Mar 2014 Contact Center Vendors Rapidly Expanding their Portfolios: A Recap of Recent Contact Center Announcements, Nemertes

26 Mar 2014 Aspect, LiveVox Collaborate to Deliver SaaS and PaaS Solutions to BPOs, Smart Customer Service

31 Mar 2014 Aspect Workforce Optimization 8.0 Takes the Agent Experience to a Higher Level, CRMXchange

27 Mar 2014 Aspect, LiveVox Partner for Cloud Solutions, Channel Partners

27 Mar 2014 Aspect Software announces strategic alliance with LiveVox AZ Tech Beat

25 Mar 2014 Golden Gate Capital buys control of LiveVox, San Francisco Business Times

25 Mar 2014 Golden Gate Adds LiveVox, The Middle Market

25 Mar 2014 Aspect Partners with LiveVox, Speech Technology

25 Mar 2014 Aspect Software, LiveVox Enter into Strategic Alliance, Cloud Contact Center Zone

24 Mar 2014 Network World Product of the Week slideshow, Network World 

21 Mar 2014 Aspect Launches Proactive Engagement Suite, Destination CRM 

15 Mar 2014 Managing Your Workforce in Real-Time, Productivity Plus 

15 Mar 2014 The Customer Service Week That Was, Examiner 

13 Mar 2014 Aspect Mentor Leverages Real-time Speech Detection for More Intelligent Contact Centers, TMCNet 

13 Mar 2014 Aspect Launches Aspect Workforce Optimization 8.0, Smart Customer Service 

13 Mar 2014 Enterprise Connect: Aspect Software releases version 8.0 of WFO software, Info Tech Lead

13 Mar 2014 Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor, CRM

06 Mar 214 Technology in 10: Mobile Customer Support, ICMI

06 Mar 2014 The 2014 CRM Service Leaders, Destination CRM

05 Mar 2014 Omnichannel Customer Service Can Open The Door To Consistent Care,

03 Mar 2014 Reaching the Unreachable Omnichannel Star, 1to1Media

26 Feb 2014 Communications as a Feature, No Jitter

26 Feb 2014 Advances in Omni-Channel Customer Service, RetailTouchpoints

20 Feb 2014 Important Customer Experience Statistics for 2014, Fonolo

17 Feb 2014 New Products of the Week 02.17.14, NetworkWorld

14 Feb 2014 Aspect Software Sets Date for Fourth Quarter of 2013 Earnings Conference Call, 4-Traders

12 Feb 2014 Top Goals from Leading Contact Center Executives for 2014, Customer Think

06 Feb 2014 Aspect Software's Workforce Mobile Application Receives Product of the Year Award from TMC's CUSTOMER Magazine, TMCnet

03 Feb 2014 The Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service, Business2Community

03 Feb 2014 The Value of Picking Up Where You Left Off: Consumers Call for Omni-channel Customer Service, Yahoo! Small Business Advisor

31 Jan 2014 Survey: Businesses That Use Omni-Channel Strategies Have Far Better Customer Retention Rates, Loyalty 360

31 Jan 2014 Study: Customers Tired of Repeating Themselves;, Business Reporter

31 Jan 2014 [Infographic] Omni-Channel Service Doesn't Measure Up; Customers Are Tired of Playing Games, CustomerTHINK

31 Jan 2014 Omni-Channel Expectations - People Are Tired of Playing Customer Service Games, BuzzFeed

30 Jan 2014 A New Year's Resolution: Never Having to Repeat Myself! Consumers Call for BIG Customer Service Change, CustomerTHINK

30 Jan 2014 Survey Reveals Omni-Channel Services Could Improve Customer Experience, Hospitality Technology

29 Jan 2014 Omni-Channel Challenge,

20 Jan 2014 New cloud contact center capabilities strengthen Aspect’s market position, Ovum blog

17 Jan 2014 Aspect Software Outlines Plans for 2014, No Jitter

17 Jan 2014 Observations from Aspect Analyst Summit: A Sunny outlook on the Business Aberdeen Blog

17 Jan 2014 The Evolving Role of Customer Service in a Digital Environment, Retail Online Integration

17 Jan 2014 Capita IT Services to Offer Lync Solutions Developed by Aspect Software, Lync Migration Resource Center

16 Jan 2014 Aspect Software Starts the New Year with a Transformative Bang, TMCnet

16 Jan 2014 Questioning the Answers - Aspect's Analyst Conference UC Strategies

14 Jan 2014 Aspect Software Bolsters Own Customer Service Support with Announcement of ServiceCloud Deployment,

08 Jan 2014 The Cost of Bad Customer Service - What You Don't Know CAN Hurt You, Business2Community

30 Dec 2013 Top Contact Center Stories of 2013, No Jitter

28 Dec 2013 Aspect Software Gets Global Outbound Dialing Systems Market Share Leadership Award by Frost & Sullivan, TMCnet

18 Dec 2013 The Power of Marketing, DMN Pinterest Page

16 Dec 2013 2014 Will Be The Year Of The ___: Marketing Leaders Fill In The Blank,

11 Dec 2013 Aspect Software Receives Leadership Award from Frost & Sullivan, Contact Center World

10 Dec 2013 Aspect Software Appoints Paul Thomas as Vice President for Northern Europe, TMCnet

09 Dec 2013 Even Stale Fruitcake is Sweeter than Holiday Customer Service, CMSwire

05 Dec 2013 Aspect Software Adds Call Design as Channel Partner for North America; TMCnet

05 Dec 2013 Aspect Software Introduces Call Design Into Its North American Channel Partner Program, Call Center Clinic

26 Nov 2013 How WebRTC Will Mean a Paradigm Shift in Real Time Communications on Mobile, ICMI

25 Nov 2013 Sorry I’m Not Sorry: Consumers Lacking Holiday Spirit for Customer Service, Yahoo! Small Business Advisor

22 Nov 2013 Customer Service On the Naughty List This Holiday Season, CustomerThink

22 Nov 2013 Here's How Much We Hate Holiday Customer Service [Infographic], Media Bistro Social Times

21 Nov 2031 Customer Care Not Looking Very Caring This Year, TMCnet

21 Nov 2013 3 Ways to Make Your Customer Service Department a Holiday Success, CMSwire

21 Nov 2013 Customer Service and Holiday Hassle, CRMxchange

21 Nov 2013 Aspect Software Capitalizes on Voxeo Acquisition with Introduction of Zipewire Current Analysis

19 Nov 2013 Aspect Introduces Zipwire: Cloud-based Contact Center Based on Voxeo, Opus Research

19 Nov 2013 Aspect Releases Zipwire Cloud-Based Contact Center Solution, DestinationCRM

19 Nov 2013 Social Media Tool Feature: Aspect Social for your Customer Support on Social Media, Business2Community 

18 Nov 2013 How To Become A Customer-Facing CIO, Information Week

17 Nov 2013 Free People to Open Boutique in Easton - Technically Happy, Columbus Dispatch 

12 Nov 2013 Facing the Customer - from the Technical Perspective, Enterprising CIO

12 Nov 2013 Why Teleconference Technology is Still in the Middle Ages, ReadWriteWeb

12 Nov 2013 Top B2B Tech Trends for 2014, Customer Think

12 Nov 2013 Social Media Tool Feature: Aspect Social for your Customer Support on Social Media, Social Samosa

31 Oct 2013 Aspect Software Adds Waterfield Technologies as its Channel Partner, TMCNet

30 Oct 2013 Aspect's Halloween Special: Our Favorite Contact Center Horror Stories, CustomerThink

28 Oct 2013 How to Demonstrate the Value of Outsourcing in Customer Contact, Outsource

25 Oct 2013 Aspect Adds Waterfield as Channel Partner for Contact Center Optimization, ChannelVision Magazine

25 Oct 2013 Aspect Adds Waterfield, TantaComm to Channel Program, ChannelPartners

23 Oct 2013 Aspect Software Announces TantaComm to Its Channel Partner Program, ContactCenterWorld

23 Oct 2013 Aspect Announces the Addition of TantaComm to its Channel Partner Program, Unified Communications

18 Oct 2013 Who Determines Customer Value? Let's Ask Banksy, CustomerThink

12 Oct 2013 Aspect Introduces Total Communications, Inc. to Channel Partner Program, TMCNet


06 Oct 2013 What's the Buzz: The customer service week in review - 10-05-2013,

04 Oct 2013 Why CIOs Must Talk to Customers: Q&A With Frank Smith, The Enterprising CIO

03 Oct 2013 London Hotel Group Teams with Dell and Aspect to Improve Guest Experience, TMCNet

03 Oct 2013 Aspect Software Appoints New Senior VP and GM of Voxeo, TMCNet

27 Sept 2013 Aspect Software Signs Reseller Agreement with Neptune Consultancy, TMCNet

26 Sept 2013 Aspect Software Names New Senior Vice President of Voxeo, Mobile Commerce Insider

24 Sept 2013 Aspect Software Announces Appointment of Kenneth Ewell, Contact Center World

24 Sept 2013 Aspect Software Selects MicroAutomation as North America Channel Partner, TMCNet

19 Sept 2013 Aspect Software Welcomes MicroAutomation as New Channel Partner, TMCNet

04 Sept 2013 Southwest Airlines to Implement Aspect Software's Customer Contact and Workforce Optimization Solutions, TMCnet

03 Sept 2013 Southwest Airlines Going to the Cloud to Handle Customer Contacts, TMCnet

30 Aug 2013 Southwest Airlines Puts Contact Center in the Cloud, Contact Professional

29 Aug 2013 Southwest Airlines Implements Aspect Software's Customer Contact and Workforce Optimization Solutions, TMCnet

27 Aug 2013 Aspect Blooms Under New Management, No Jitter

27 Aug 2013 Southwest Airlines Deploys Aspect Software Customer Contact Solutions, InfoTechLead

19 Aug 2013 Aspect to Unveil Integrated Contact Center Solution on Voxeo Multi-Channel Platform, TMCnet

18 Aug 2013 What's the Buzz: The Customer Service Week in Review - 08-17-2013,

15 Aug 2013 Aspect and Voxeo to Make Industry Debut at SpeechTEK 2013, TMCnet

13 Aug 2013 BT and Voxeo to Collaborate on Mulichannel Hosted Self-Service Solutions, Smart Customer Service

08 Aug 2013 BT and Voxeo Collaborate on Multichannel Self-Service Solutions, Speech Technology

08 Aug 2013 Voxeo, BT Team for Cloud Customer Self-Service Systems, Telecompaper

06 Aug 2013 STD-Multiopcion Selects Aspect Social, TMCnet

05 Aug 2013 Aspect Buys Voxeo, Rounds Out Its Cloud and Multichannel Capabilities, CUSTOMER Magazine

31 July 2013 Aspect Software Acquires Voxeo, TMCnet

31 July 2013 Aspect Software acquires Voxeo, MobilityTechZone

31 July 2013 Aspect Software Finalizes Purchase of Voxeo, TMCnet

30 July 2013 Aspect Software Enhances Greater Cincinnati Water Works Contact Center, Contact Center World

26 July 2013 Voxeo's $150 Million Sale to Aspect Complete, Florida Technology Journal

26 July 2013 Aspect Software Finalizes Acquisition of Voxeo, Billing World

26 July 2013 Aspect Software Finalizes Acquisition of Voxeo, ChannelPartners

23 July 2013 Aspect CEO Sees Big Shift for Contact Centers, TMCnet

12 July 2013 Aspect Software to Acquire Voxeo, Connections Magazine

11 July 2013 Aspect Software Buys IVR Provider Voxeo for Mult-Channel Customer Service, CMSWire

11 July 2013 Aspect Acquires Voxeo to Address the Needs of Empowered Customers, Aberdeen Group

10 July 2013 Aspect Software Acquires Voxeo, DestinationCRM

10 July 2013 Aspect Acquires a Winner: Voxeo, No Jitter

10 July 2013 Aspect Acquires Customer Service Software Company Voxeo in $150m Deal, The NextWeb

10 July 2013 Aspect Software to Buy Voxeo to $150 Million, Billing World

10 July 2013 Aspect Software to Acquire Voxeo, Speech Technology

10 July 2013 Aspect Software Buys Voxeo for $150 million; Augments Self-Service and Cloud Offerings, Opus Research

10 July 2013 Aspect Buys Voxeo, Rounds Out Its Cloud and Multichannel Capabilities, TMCnet

09 July 2013 #FailsNowonFacebook: The Customer Service Implications of Facebook Hashtag Support, Business2Community

28 June 2013 Aspect's Mobility for the Contact Center Workforce National Association of Call Centers

28 June 2013 Aspect Workforce Mobile Brings Workforce Management to Agents, DestinationCRM

28 June 2013 Aspect Announces Aspect Workforce Mobile for Mobility Management, BizTech2

21 June 2013 Aspect Appoints Oracle Exec as Channel Head, Channel Vision Magazine

21 June 2013 Aspect Software Names Tom Shepard as VP, Worldwide Channel and Alliance Sales, TMCnet

19 June 2013 Aspect Software Taps Former Oracle Exec As Channel Chief, Channel Partners

19 June 2013 Outbound Contact Strategies for Today's Companies, CRMXchange

14 June 2013 Create Outstanding Customer Interactions Through Performance Management, DestinationCRM

11 June 2013 Beyond Data Capture: Using Insights to Improve the Customer Experience, Business2Community

03 June 2013 Calculating The Contact Center's IQ, 1to1 Media

03 June 2013 Aspect Software Selects ServiceSource Renew OnDemand, Contact Center World

18 May 2013 What's the buzz: The customer service week in review,

16 May 2013 The CRMXchange Virtual Contact Center Conference to be Held June 17-20, San Francisco Chronicle

15 May 2013 Customers Not Getting The Love They're Looking For - Something's Gotta Give, Business2Community

11 May 2013 Service Leaders [Customer Relationship Management, TMCnet

08 May 2013 Aspect Software Announces Appointment of Stephen Beaver, Contact Center Word

08 May 2013 Intellectual Property Rights, Regulatory Compliance and Corporate Governance Expert Stephen Beaver Joins Aspect, TMCnet

01 May 2013 The Multichannel Service Challenge: Know where your customers are and show them some love, CRM Exchange

30 April 2013 Survey: Consumers Would Rather Visit the DMV Than Call Customer Service, Happy Customer

29 April 2013 Infographic: Customers Experience Continued Frustrations with Brands' Service, Retail Online Integration

26 April 2013 Show Jaded Customers Some Twitter Love If You Want to Beat Competition, MediaBistro

26 April 2013 The Push for Integration: Expanded Channels and Consumer Demand Call for New Approach to Customer Service, Yahoo Small Business Advisor

26 April 2013 The Push for Integration: Expanded Channels and Consumer Demand Call for New Approach in Customer Service, Business2Community

25 April 2013 Lithium Enhances Social Customer Experience Platform, DestinationCRM

25 April 2013 Customers Still Find Themselves Looking for Love,

24 April 2013 Aspect Software Customer, Cellular One, Wins Bronze Stevie® Award, TMCnet TechZone

24 April 2013 Industry Infographics - Looking for Love, 1to1 Media Pinterest

24 April 2013 INFOGRAPHIC: Customers Still Find Themselves Looking for Love, BuzzFeed Community

23 April 2013 You Only Get What You Give: Why Brands Need to Show Customers The Love, CustomerThink

22 April 2013 Rethinking the Contact Center, Nemertes Research

18 April 2013 Customer Service for the Win?, TMCnet

10 April 2013 Customers Unhappy with Customer Service, Loyalty 360

10 April 2013 How Social Media is Reinventing Customer Service, Fast Company

09 April 2013 Aspect Survey: Customers Have Control, But Are Unhappy with Customer Service, CMSWire

08 April 2013 Nucleus Research: Aspect's Multichannel Interaction Management and Workforce Optimization Solutions Boost Customer Service, TMCnet

05 April 2013 Is Your Customer Service Social Enough?,

28 Mar 2013 Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service, Happy Customer - Stella Service Publication

24 Mar 2013 Chat Me, Tweet Me, Call Me, Maybe? Probably Not --- Increase in Channel Choices Not Yet Improving Customer Relationships, Bulldog Reporter

22 Mar 2013 Multiple Customer-Service Channels Help Raise Satisfaction, Billing & Oss World

21 Mar 2013 Report Reveals Customers Still Hate Customer Service, TMCNet

21 Mar 2013 Microsoft NSI Ramps Up to 13 Competencies, Redmond Channel Partner

21 Mar 2013 Aspect Social Positioned as Leader in Hypatia Galaxy of 2013 Social Customer Service, Support Vendors,

21 Mar 2013 Communication breakdown: Multiple channels damaging customer relationships ,

20 Mar 2013 Increase in Channel Choices Not Yet Improving Customer Relationships, CallCentre Helper

20 Mar 2013 The Relationship Revolution: From Multichannel Customer Service to Addressing the Table Stakes, Business2Community

11 Mar 2013 Austria's GPN Telecom Becomes Aspect Channel Partner, TMCNet

11 Mar 2013 Aspect Software and GPN Telecom to Provide Solutions, Support Across Europe, TMCNet

08 Mar 2013 Taking the Telecommuting and Collaboration Argument a Step Further, Business2Community

01 Mar 2013 Intradiem's Call Center Management Software Integrates with Aspect's WFO Platform, TMCNet

01 Mar 2013 CRM Service Awards: Service Leaders, DestinationCRM

25 Feb 2013 Deliver an Encore Performance With Customer Analytics: Contact Center as the Maestro, CustomerThink

25 Feb 2013 Deborah Moon, Channel Development Director, Aspect, CRN

21 Feb 2013 Is Your Call Center Keeping up with New Trends?, Resource Nation

21 Feb 2013 Intradiem's Intraday Management Software Integrates with Aspect's WFO Platform, DestinationCRM

16 Feb 2013 TMCNet Call Center Services Week in Review, TMCnet

08 Feb 2013 Frost & Sullivan: Aspect Software beats out Avaya for pole position in outbound dialer market, FierceEnterprise Communications

09 Jan 2013 Case In Brief: Cellular One Revs Up Customer Satisfaction , 1to1 Media

06 Dec 2012 Customer Contact: Marketers' Multichannel Moment Of Truth,

08 Nov 2012 Aspect Software Launches New Version of Workforce Management, TMCnet

08 Nov 2012 Aspect Embraces Virtual Contact Agent Growth with Workforce Management 7.5, TMCnet

08 Nov 2012 Aspect Workforce Management 7.5 Helps Companies Improve Customer Experience, TMCnet

05 Nov 2012 Products of the Week 11.5.12, Network World

04 Nov 2012 What's the Buzz: The Customer Service Week in Review - 11-02-2012,

02 Nov 2012 Aspect Releases Updated WFM Product, DestinationCRM

02 Nov 2012 Weekly News Roundup, 1to1 Media


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