 Aspect Industry Solutions for Healthcare Data Sheet
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 | Aspect’s Healthcare National Practice combines real-world experience and deep technical knowledge to help healthcare organizations achieve superior outcomes, enhance productivity, reduce costs and discover new revenue opportunities. |
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Microsoft Global Alliance Data Sheet
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| Learn how Aspect makes the most of Microsoft technologies such as Microsoft Lync, SharePoint and Dynamics CRM to help organizations create customer experiences that deliver flexible multichannel communications and collaboration, including social networks and communities, to increase first call resolution, agent productivity and customer satisfaction. |
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Aspect Microsoft Consulting Services Data Sheet
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| Aspect develops Microsoft-based solutions such as customer portals, dashboards and mobility solutions, and applies unified communications (UC) technologies to streamline customer-company interactions in your contact center and across your enterprise. |
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Aspect Professional Services Technology Primer: Enhancing the Value of Aspect Performance Management
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| Guide to methodologies and best practices for using Aspect Performance Management. |
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Aspect Professional Services Technology Primer: Enhancing the Value of Your Investment with Integrations
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| Guide to Aspect Unified IP integration tools (e.g., Agent OCX API, Unified Agent Desktop API, AOD/Automated Outbound Dialing Feed API) and voice and speech application development. |
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Wellmont Health System
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| This Wellmont Health System case study highlights how Aspect implemented a Microsoft SharePoint-based portal, providing a framework that delivered increased patient safety and care, and provider satisfaction. |
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Curing the Cost Epidemic
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| This white paper reviews trends & statistics related to chronic health condition costs, how these costs impact hospitals, & how hospitals can use technology to help patients change lifestyle behaviors to lower readmission rates & uncompensated care costs. |
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Education Analytics Data Sheet
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| This data sheet discusses Education Analytics for Statewide Longitudinal Data Systems (SLDS) from Aspect. |
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CommunityOne from Aspect
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| This data sheet discusses CommunityOne from Aspect, a CRM solution that is a single relationship platform ideal for a wide variety of campus departments. |
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Nebraska Department of Education
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| This Nebraska Department of Education case study details how Aspect created a website, including a web-based reporting system, to provide an online assessment solution for over 1,200 schools that saves time, labor and costs, and meets federal mandates. |
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Klant Contact Services
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| This Klant Contact Services case study provides detail on how the company enhanced planning, forecasting and scheduling processes with Aspect's workforce optimization capabilities. |
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Turning the Potential of Unified Communications into Results—in the Contact Center
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| How Aspect globally implemented Microsoft UC and collaboration capabilities for all employees, and leveraged these UC capabilities in the contact center by deploying its own Seamless Customer Service application, to improve customer satisfaction metrics. |
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Aspect Company Overview Fact Sheet
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| This document provides a brief overview of Aspect and includes information about its vision, leadership, value proposition, strategy and differentiators. |
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Miercom Lab Testing Summary Report
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| Aspect’s ability to provide a highly available solution with Aspect Unified IP 7 is verified by Miercom. |
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Royal Mail Group
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| This Royal Mail Group case study provides detail on how Aspect delivered voice portals that allowed customers to track the status of letters and packets. |
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Asian Paints Ltd.
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| Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect |
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Affinity Group, Inc.
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| This case study on the Affinity Group, a leader in recreation activities, discusses how they increased revenue and member satisfaction with a unified contact center solution plus workforce management (Blended Interaction). |
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Alaska Airlines
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| This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivty and customer service. |
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Alberici Group
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| This Alberici Group case study provides detail on how Aspect helped them experience a single system for managing accounts, contacts and sales opportunities. |
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Seamless Customer Service Video
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| Watch this video to learn about Seamless Customer Service, a unified communications (UC) application for the contact center that unites inbound routing and voice portal capabilities to help organizations deliver the next generation of customer contact. |
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Telexpress Corporation
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| In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients. |
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Reducing Operational Costs and Increasing Staff Efficiency by Integrating the Communications Environment with Microsoft OCS 2007 R2: A Case Study on Aspect
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| This IDC white paper discusses Aspect's implementation of Microsoft OCS 2007 R2 and the results achieved. |
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Streamlined Collections Video
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| This video demonstrated how Streamlined Collections, a unified communications application for the contact center, can automate early stage contact and provide a more efficient account targeting strategy to reduce delinquencies and write-offs. |
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Optimized Collections Video
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| This video demonstrates how Optimized Collections, a unified communications application for the contact center, can enhance calling strategies and help you apply the right resources at the right times to improve debtor contact productivity. |
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Productive Workforce Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. |
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The Next Generation of Customer Contact Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Next Generation Customer Contact Architecture Video
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| Watch this video and learn how customer-centric organizations can deliver a next-generation experience by engaging customers in social and retail spaces, and enlisting support from key functional areas of the enterprise. |
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Blended Interaction Video
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| This video demonstrates how Blended Interaction, a unified communications application for the contact center, can help you enhance customer satisfaction and improve business results. Learn how your multi-channel contact center can gain greater visibility, control and staffing efficiency. |
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Aspect Contact Video
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| Watch this video to see how Aspect Contact equips help desks or service desks under 100 seats to expertly handle service requests from multiple access channels, including voice, email, web chat, and instant message. |
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Migration Pathway to Next Generation Customer Contact
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| This video describes the migration pathway to the delivering next-generation customer contact customer while preserving your tried and true best practices. |
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