Unified Contact Center: Aspect® Unified IP®

Inbound ACD
With a proven history of automatic call distributor (ACD) leadership, our best-of-breed inbound capabilities intelligently route callers to available agents.

Outbound Dialer
Hailed as the creator of the predictive dialer, Aspect Unified IP delivers automated, predictive, precise, progressive, manual, and blaster dialing options.

Voice Portal
Next-generation voice self-service (IVR) capabilities enable you to automate some or all of your call center interactions.

Internet Contact
Provide an experience for Web-based communications similar to that of traditional call center contacts.  

Campaign Optimization
Optimize campaign strategies for outbound customer contact programs to deliver high-yield results.

Unified Communications and Collaboration
Leverage seamless integrations with Microsoft Lync and SharePoint 2010 to easily search and engage experts across the enterprise.