The speech analytics capabilities of PerformanceEdge® Quality Management™ enable you to analyze and report on the content, context, purpose and outcome of every recorded conversation to quickly identify and act on important trends.
In addition to providing essential quality monitoring and recording capabilities, PerformanceEdge® Quality Management offers the latest speech analytics technology through its integration with CallMiner Eureka!. These integrated capabilities enable you to analyze each and every call you record so you can quickly identify and act on important trends in customer satisfaction, agent performance, sales effectiveness and marketing effectiveness.
With its in-depth speech analytics capabilities, PerformanceEdge Quality Management can help you:
- Reduce costs through improved productivity
- Improve agent effectiveness and performance.
- Gain insight into root cause analysis to identify why customers call
- Improve the quality assurance process with precision monitoring
- Increase customer satisfaction and retention by providing a differentiated, high quality experience that builds the brand