{
	"Servers": {
		"UseDefaults": true,
		"isDevSystem": false,
		"UseLongPolling": true,
		"ChatServer1": "",
		"ChatServer2": "",
		"WebChatServer1": "viademo-uat.via.aspect-cloud.net",
		"WebChatServer2": "viademo-uat.via.aspect-cloud.net",
		"WebChatServer1Port": null,
		"WebChatServer2Port": null,
		"WebChatServerPath": "/WebChat/Chat",
		"apiKey": "b6bbc645-db01-4a6c-b75b-8dfd26d99d86",
		"CognitoIdentityPoolId": "us-east-1:c813b046-974c-497d-bf44-2a2cd804d256",
		"WebChatLongPollingServer1": "api-internal-a7.us.via.aspect-cloud.net",
		"WebChatLongPollingServer2": "api.us.via.aspect-cloud.net",
		"WebChatLongPollingServer1Port": null,
		"WebChatLongPollingServerPath": "v1/via/v2/organizations/viademo/messaging",
		"WebChatLongPollingInterval_ms": 15000,
		"OrgId": "viademo",
		"AWSRegion": "us-east-1",
		"WebChatServerConnectionErrorMessageToCustomer": "Sorry, our servers are down for maintenance, please try back later."
	},
	"ChatWindow": {
		"maximizeHeight": "470px",
		"minimizeHeight": "48px",
		"DisableChatWindowUntilAgentJoins": false,
		"PresenceIsEnabled": false,
		"CustomerNotificationsIsEnabled": false,
		"CustomerNotificationMessage": "New message from agent.",
		"CallMePlaceholder": "Your phone number",
		"CallMeButtonText": "Call Me",
		"PushURLPlaceholder": "Push URL to agent",
		"PushURLButtonText": "Push URL",
		"ChatInputPlaceholder": "Chat input",
		"ChatInputButtonText": "Send",
		"ChatInputButtonIsEnabled": true
	},
	"ChatRequest": {
		"RequestLogo": "/globalassets/WebChatDemo/Images/aspect_logo_chat.png",
		"RequestLogoAltText": "Aspect Logo",
		"RequestDescription": "To get you to the best agent for your request, please complete this form:",
		"UserSelectableServicesDescription": "Connect me to an agent who can...",
		"UserSelectableServices": [{
			"ServiceName": "PROD_Business_Development_Chat",
			"ServiceId": 1155,
			"ServiceDisplayName": "help with sales inquiries.",
			"isEnabled": true
		}],
		"UserDefinedFields": {
			"isEnabled": true,
			"CallDataDefinition": [{
					"Name": "UserDefined1",
					"Label": "Last Name",
					"Value": "",
					"isHidden": true,
					"isEnabled": false
				}, {
					"Name": "UserDefined2",
					"Label": "Company Name",
					"Value": "",
					"isHidden": false,
					"isEnabled": true
				},
				{
					"Name": "UserDefined3",
					"Label": "Country",
					"Value": "l",
                                        "isRequired":true,
					"isHidden": false,
					"isEnabled": true
				},
				{
					"Name": "UserDefined4",
					"Label": "Phone Number",
					"Value": "",
					"isHidden": true,
					"isEnabled": false
				}, {
					"Name": "UserDefined5",
					"Label": "OriginalCampaign",
					"Value": "Global_Inbound_Chat_IN",
					"isHidden": true,
					"isEnabled": true
				},
				{
					"Name": "UserDefined6",
					"Label": "RecentCampaign",
					"Value": "Global_Inbound_Chat_IN",
					"isHidden": true,
					"isEnabled": true
				},
				{
					"Name": "UserDefined7",
					"Label": "LeadSource",
					"Value": "Inbound Lead",
					"isHidden": true,
					"isEnabled": true
				}, {
					"Name": "UserDefined8",
					"Label": "RecordType",
					"Value": "Aspect Contact Center",
					"isHidden": true,
					"isEnabled": true
				}, {
					"Name": "UserDefined9",
					"Label": "RecordSourceDetail",
					"Value": "PROD_Business_Development_Chat",
					"isHidden": true,
					"isEnabled": true
				}, {
					"Name": "UserDefined10",
					"Label": "Email",
					"Value": "",
					"isHidden": true,
					"isEnabled": true
				}, {
					"Name": "UserDefined11",
					"Label": "First Name",
					"Value": "",
					"isHidden": true,
					"isEnabled": false
				}, {
				"Name": "UserDefined12",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined13",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined14",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined15",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined16",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined17",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined18",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined19",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}, {
				"Name": "UserDefined20",
				"Label": "",
				"Value": "",
				"isHidden": false,
				"isEnabled": false
			}]
		},
		"StartChatButtonText": "Start Chat",
		"CustNameFieldPlaceholder": "Name",
		"CustEmailFieldPlaceholder": "Email",
		"CustEmailFieldIsRequired": true,
		"FirstChatFieldPlaceholder": "How can we help?"
	},
	"WebCallbackServices": {
		"UserCanSelectServices": true,
		"UserSelectableServicesDescription": "Find an agent who can...",
		"UserSelectableServices": [{
			"ServiceId": 3,
			"ServiceName": "baseOutboundService1",
			"ServiceDisplayName": "help with returns.",
			"isEnabled": true
		}, {
			"ServiceId": 13,
			"ServiceName": "baseOutboundService2",
			"ServiceDisplayName": "guide me through the return process.",
			"isEnabled": false
		}, {
			"ServiceId": 14,
			"ServiceName": "baseOutboundService3",
			"ServiceDisplayName": "provide technical support.",
			"isEnabled": false
		}]
	},
	"PostChatSurvey": {
		"ShowSurvey": false,
		"SurveyLogo": "Images/aspect-logo_horiz-std-RGB-72dpi.png",
		"SurveyDescription": "Help us improve, please complete the survey below.",
		"SurveyQuestions": [{
			"Question": "How likely is it you would recommend us to a friend or colleague?",
			"ParameterName": "Recommend",
			"InputType": "radio",
			"min": 0,
			"max": 5,
			"step": 1,
			"showCaption": true,
			"showClear": false,
			"Captions": {
				"1": "Not at all likely",
				"2": "Somewhat unlikely",
				"3": "Somewhat likely",
				"4": "Very likely",
				"5": "Extremely likely"
			}
		}, {
			"Question": "Responsiveness",
			"ParameterName": "Responsiveness",
			"InputType": "radio",
			"min": 0,
			"max": 3,
			"step": 1,
			"showCaption": true,
			"showClear": false,
			"Captions": {
				"1": "Poor",
				"2": "Good",
				"3": "Excellent"
			}
		}, {
			"Question": "Knowledge",
			"ParameterName": "Knowledge",
			"InputType": "radio",
			"min": 0,
			"max": 5,
			"step": 1,
			"showCaption": true,
			"showClear": false,
			"Captions": {
				"1": "Poor",
				"2": "Poor",
				"3": "Good",
				"4": "Good",
				"5": "Good"
			}
		}, {
			"Question": "Can we email you for follow up questions?",
			"ParameterName": "CanEmail",
			"InputType": "checkbox",
			"Default": "unchecked"
		}, {
			"Question": "Additional comments",
			"ParameterName": "Comments",
			"InputType": "text"
		}],
		"SubmitSurveyButtonText": "Submit survey",
		"POSTSurvey": false,
		"POSTSurveyURI": "http://YOURSERVERADDRESS/PATH",
		"EmailSurvey": true,
		"EmailSurvayAddress": [{
			"Address": "webmaster@aspect.com"
		}, {
			"Address": ""
		}],
		"EmailSurveyCCCustomer": true
	},
	"ChatTranscript": {
		"EnablePDFTranscript": true,
		"TranscriptHeader": "Thank you for chatting with Aspect software today.",
		"TranscriptFooter": "Aspect Via Chat"
	},
	"EnableConfig": true
}