CERTIFICATION PROGRAMS

Get Aspect Certified

Aspect offers several different levels of certification for a range of Aspect solutions, enabling you to further your knowledge and apply insights to more challenging scenarios. Product-specific certification paths enable you to:

  • Demonstrate expertise with industry-leading software
  • Add value to your current role
  • Increase your marketability
  • Gain insight and knowledge

Available Product Certifications

Aspect® CXP
Aspect® Performance Management
Aspect® Quality Management
Aspect® Unified IP®
Aspect® Workforce Management

Which Aspect Certification is Right for You?

Certifications will prepare you for the roles below.

Aspect Certified Specialist

  • Functional Administrators
  • Supervisors
  • Team Leads

Aspect Certified Professional

  • Supervisors
  • Managers
  • Functional Administrators
  • Subject Matter Experts
  • IT/System Administration
  • Application Analysts
  • Team Leads

Aspect Certified Expert

  • Partners
  • Developers
  • Supervisors
  • Managers
  • IT/System Administrators
  • Subject Matter Experts

Aspect Certified Master

  • Implementation Partners
  • High-End Developers
  • Support Analysts
  • Support Engineers
Select a product to see available certification paths in the tabs below
Aspect® CXP - The Aspect CXP platform and tool set supports the entire self-service application lifecycle. Design, develop, document, test, deploy, report on and analyse any self-service application, including IVRs, chatbots, mobile web applications and more. Applications are 100% portable and integrate with all Aspect and third-party contact centre solutions.
Aspect® Performance Management - This valuable reporting and analytics tool collects, correlates and displays information from various sources throughout the enterprise, providing managers with a "single source of truth" relevant to each user's role and responsibilities. Explicitly align the goals of contact centre employees with the goals of the larger organisation by focusing on KPIs that drive top-level business initiatives.
Aspect® Quality Management - Effectively evaluate the quality of voice and text-based customer interactions. By integrating quality management with recording and survey capabilities, managers can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality.
Aspect® Unified IP® - This complete, software-based contact centre platform brings all contact centre solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimises customer effort, providing a differentiated omnichannel customer experience across voice, email, chat, SMS, IM and social channels.
Aspect® Workforce Management - Staff the right agents, at the right time, for the right customer. Aspect Workforce Management is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost.

Aspect® CXP Certified Developer Professional

Steps to Certification

  1. Complete the courses listed in Aspect CXP Certified Developer Professional Track.
  2. Pass Certification Exam ACXP-D-P-01.

GET STARTED

Select an Available Certification

Aspect® CXP
Certified Premise Expert
Aspect® CXP
Certified Hosted Expert
Aspect® CXP
Certified Aspect Via® CX Expert

Aspect® CXP Certified Premise Expert

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified Developer Professional Track and complete the courses in the Aspect CXP Certified Premise Expert Track.
  2. Pass Certification Exam ACXP-D-P-01 and pass Certification Exam ACXP-P-E-01.

GET STARTED

Aspect® CXP Certified Hosted Expert

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified Developer Professional Track and complete the courses in the Aspect CXP Certified Hosted Expert Track.
  2. Pass Certification Exam from ACXP-D-P-01 and pass Certification Exam ACXP-H-E-01.

GET STARTED

Aspect® CXP Certified Aspect Via® CX Expert

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified Developer Professional Track and complete the courses in the Aspect CXP Certified Aspect Via CX Expert Track.
  2. Pass Certification Exam ACXP-D-P-01 and pass Certification Exam ACXP-V-E-01.

GET STARTED

Aspect® CXP Certified Master

Steps to Certification

  1. Complete courses listed in the Aspect CXP Certified Developer Professional Track; the Aspect CXP Certified Premise Expert Track; the Aspect CXP Certified Hosted Expert Track; and the Aspect CXP Certified Aspect Via Expert Track.
  2. Pass Certification Exams: ACXP-D-P-01, ACXP-P-E-01, ACXP-H-E-01, and ACXP-V-E-01.

GET STARTED

Aspect® Performance Management Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Performance Management Premise Certified Professional Track.
  2. Pass Certification Exam APM-P-P-01.

GET STARTED

Aspect® Performance Management Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Performance Management Premise Certified Professional Track and the Aspect Performance Management Certified Expert Track.
  2. Pass Certification Exam APM-P-P-01 & APM-P-E-01.

GET STARTED

Aspect® Performance Management Certified Master 

Steps to Certification

  1.  Complete courses listed in Aspect Performance Management Premise Certified Professional, Expert and Master Tracks.
  2. Pass Certification Exam APM-P-P-01, APM-P-E-01, & APM-P-M-01.

GET STARTED

Select an Available Certification

Aspect® Quality Management Certified Hosted Professional
Aspect® Quality Management Certified Premise Professional

Aspect® Quality Management Certified Hosted Professional

Steps to Certification

  1. Complete courses listed in Aspect Quality Management Certified Hosted Professional Track.
  2. Pass Certification Exam AQM-H-P-01.

GET STARTED

Aspect® Quality Management Certified Premise Professional 

Steps to Certification

  1. Complete courses listed in Aspect Quality Management Certified Premise Professional Track.
  2. Pass Certification Exam AQM-P-P-01.

GET STARTED

Aspect® Quality Management Certified Expert

Steps to Certification

  1. Complete the courses listed in the Aspect Quality Management Certified Hosted Professional Track and the Aspect Quality Management Certified Premise Professional Track.
  2. Pass Certification Exam AQM-H-P-01 and Certification Exam AQM-P-P-01.

GET STARTED

Aspect Unified IP® Specialist

Steps to Certification

  1. Complete courses listed in an Aspect Unified IP Specialist Track.
  2. Pass a Knowledge Validation Exam after the last class in the track.

GET STARTED

Aspect Unified IP® Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track.
  2. Pass Certification Exam AUIP-P-P-01.

GET STARTED

Aspect Unified IP® Premise Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track and the Aspect Unified IP Premise Certified Expert Track.
  2. Pass Certification Exams AUIP-P-P-01 and AUIP-P-E-01.

GET STARTED

Aspect Unified IP® Premise Certified Master

Steps to Certification

  1. Complete courses listed in Aspect Unified IP Premise Certified Professional Track, the Aspect Unified IP Premise Certified Expert Track, and the Aspect Unified IP Premise Master Track.
  2. Pass Certification Exams AUIP-P-P-01, AUIP-P-E-01, and AUIP-P-M-01.

GET STARTED

Aspect® Workforce Management Specialist

Steps to Certification

  1. Complete courses listed in an Aspect Workforce Management Specialist Track.
  2. Pass a Knowledge Validation Exam after the last class in the track.

GET STARTED

Aspect® Workforce Management Premise Certified Professional

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional Track.
  2. Pass Certification Exam AWFM-P-P-01.

GET STARTED

Aspect® Workforce Management Premise Certified Expert

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional and Expert Track.
  2. Pass Certification Exams AWFM-P-P-01 and AWFM-P-E-01.

GET STARTED

Aspect® Workforce Management Premise Certified Master

Steps to Certification

  1. Complete courses listed in Aspect Workforce Management Premise Certified Professional, Expert, and Master Track.
  2. Pass Certification Exams AWFM-P-P-01, AWFM-P-E-01, and AWFM-P-M-01.

GET STARTED

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