The Aspect Cloud

High Performance, Highly Dependable Cloud Hosting Architecture for Your Contact Centre

Woman using mobile device

Aspect has over a decade of experience creating cloud hosting architectures that are high performance and highly dependable. Cloud deployment makes it easy to deliver a customer experience that has the agility to respond quickly to changing customer demands while controlling your overall costs, making it easier to retain customers and stay competitive in today’s business climate.

We keep customer data secure by supporting SSL encrypted IP sessions, encrypted call initiation, and RADIUS authentication. Unique among hosting companies, the Aspect Cloud has achieved compliance with the Payment Card Industry (PCI) Data Security Standard, Service Provider Level 3 and can help you maintain compliance with HIPAA. To ensure this security, we also contract with third parties to perform daily vulnerability scans.

Deployment Via the Aspect Cloud

  • Lowers upfront costs while streamlining maintenance and upgrades
  • Supports integrations between CRM, self-service and your contact centre that drive truly personalised interactions that differentiate your business
  • Helps your self-service applications and live agents deliver first-contact resolution – making your customer experience vision a reality

You can rely on our carrier-grade architecture to host your entire contact centre solution, including customer self-service and workforce optimisation, or provide expert help with any one component. The Aspect Cloud was architected from the ground up with awareness of the massive growth potential of the cloud, to ensure that its capacity and infrastructure requirements (such as power and cooling) provide our customers the ability to scale. Our platforms are deployed on completely redundant, geographically dispersed hosting facilities throughout North America, Europe and Asia.

Global Data Centers Map

Our cloud-based deployment options allow your business to leverage up-to-date solutions without bearing the burden of significant upfront capital or additional IT investments, implement comprehensive cloud-based interaction management and workforce optimisation technologies including inbound, outbound and blended voice interactions, enjoy peace of mind with total redundancy and no single point of failure – backed by our world-class uptime service-level agreement.

Cloud-based, cloud-optimised or hybrid deployment options are available via Aspect® Hosted, Aspect® Unified IP® 7.3 and Aspect® CXP self-service solutions.