Use the power of the cloud to effortlessly keep up to date with the latest customer engagement technologies that boost customer satisfaction while enjoying the advantages of first-class contact centre operational reliability and flexibility along with lower overall costs.
Preserve context and continuity when consumers move from self-service to live-service, switch between channels, or even when they switch between proactive outbound communication and inbound service inquiries.
Automate the entire inbound customer interaction – from self-service, to contact routing, to agent skill selection, to contact recording and post-inquiry surveys.
Make the best use of an enterprise’s CRM data where it counts most – on the front lines of customer service.
Customers demand a broad range of ways to contact businesses including voice, email, web chat, IM, SMS and social channels – don’t fall short of their expectations.
Multi-channel – but better. Make sure consumers don’t have to repeat steps or information even as they journey across multiple channels looking for assistance.
With a push of the button, make possible audio-only or audio and video conversations between enterprise contact centres and customers on the Web or mobile apps.
Develop a holistic social strategy that includes digital marketing or customer care as an integrated part of consumer engagement strategies.
Give customers the convenience of using the same toll-free number to call – or text – your contact centre.
Use this comprehensive set of automated dialling options including preview, precision and predictive dialling as part of a multichannel contact strategy that includes proactive outreach to achieve greater agent efficiency, support regulatory compliance and improve customer satisfaction. A Customer Outreach solution.