Use the power of the cloud to effortlessly keep up to date with the latest customer engagement technologies that boost customer satisfaction while enjoying the advantages of first-class contact centre operational reliability and flexibility along with lower overall costs.
Use this comprehensive set of automated dialling options including preview, precision and predictive dialling as part of a multichannel contact strategy that includes proactive outreach to achieve greater agent efficiency, support regulatory compliance and improve customer satisfaction.
Automate the entire inbound customer interaction – from self-service, to contact routing, to agent skill selection, to contact recording and post-enquiry surveys.
Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list and campaign management optimisation across single or multiple predictive diallers.
Customers demand a broad range of ways to contact businesses including voice, email, web chat, IM, SMS and social channels – don’t fall short of their expectations.
Preserve context and continuity when consumers move from self-service to live-service, switch between channels, or even when they switch between proactive outbound communication and inbound service inquiries.
With a push of the button, make possible audio-only or audio and video conversations between enterprise contact centres and customers on the Web or mobile apps.
Multi-channel – but better. Make sure consumers don’t have to repeat steps or information even as they journey across multiple channels looking for assistance.
Give customers the convenience of using the same toll-free number to call – or text – your contact centre.
Develop a holistic social strategy that includes digital marketing or customer care as an integrated part of consumer engagement strategies.
Drive automated outbound, high-touch, multichannel campaigns. Business rule flexibility improves right party contacts, thereby improving collections and sales rates – while helping companies meet regulatory, security and customer satisfaction requirements and goals.
Make the best use of an enterprise’s CRM data where it counts most – on the front lines of customer service.