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Aspect Professional Services Business Consulting Data Sheet

Identify how you can optimize your Aspect investment for better business continuity, agent empowerment and customer experiences.
Date: 05/05/2021       
Professional Services


Tools for the Mobile Workforce White Paper

As it’s become commonplace for more agents to work from home Aspect offers contact centres a mobile application that mimics the desktop option. Smartphone access enables access to WFM scheduling, performance metrics in real time.
Date: 29/04/2021       
Workforce Optimization, Aspect Workforce Management, Aspect Workforce Optimization


William Hill Case Study

Global online betting and gaming company using Aspect’s WFM Assessment Tool certified by Frost & Sullivan.
Date: 30/03/2021       
Workforce Optimization, Aspect Workforce Management


Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 04/03/2021       
Professional Services, Workforce Optimization, Aspect Workforce Management


Call Design - Homecare Medical - Aspect Workforce Management Case Study

Call Design - Homecare Medical - Aspect Workforce Management Case Study
Date: 28/01/2021       
Contact Center, Workforce Optimization, Aspect Workforce Management


Aspect Cloud Hosting White Paper

In this white paper, learn more about the scalability and reliability built into our patented, proven cloud hosting architecture.
Date: 31/07/2020       
Aspect Quality Management


Aspect Workforce Mobile Data Sheet

Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.”
Date: 14/07/2020       
Workforce Optimization, Aspect Workforce Management


Results 1 - 7 of about 98
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