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Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 04/03/2021       
Professional Services, Workforce Optimization, Aspect Workforce Management


Call Design - Homecare Medical - Aspect Workforce Management Case Study

Call Design - Homecare Medical - Aspect Workforce Management Case Study
Date: 28/01/2021       
Contact Center, Workforce Optimization, Aspect Workforce Management


Aspect Cloud Hosting White Paper

In this white paper, learn more about the scalability and reliability built into our patented, proven cloud hosting architecture.
Date: 31/07/2020       
Aspect Quality Management


Aspect Workforce Mobile Data Sheet

Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.”
Date: 14/07/2020       
Workforce Optimization, Aspect Workforce Management


Aspect Engagement Analytics Connector for Aspect Performance Management Datasheet

Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact centre systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM.
Date: 26/06/2020       
Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics


BAC Credomatic Case Study

Self-service bots and live agents team up to deliver exceptional customer experiences.
Date: 15/06/2020       
Contact Center, Workforce Optimization, Aspect Workforce Management, Aspect Via Platform


What You Need to Know About Aspect Workforce Management in the Cloud

Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud.
Date: 24/01/2020       
Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization


Results 1 - 7 of about 95
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