Putting the Contact Centre at the Centre of Customer Experience

“We couldn’t have asked for a better experience with Aspect and the product from initial implementation through to its use today. The technology is simple to use, efficient, reliable, cost effective, and the support team is always on hand to provide assistance and training, as well as make improvements or adjustments where necessary.”

- Steve Cone, Call Centre Manager, dlc

Seamlessly orchestrate people, processes and touch points

Our implementation experience first methodology includes a proven project management framework which allows you to achieve your goals on time and on budget. Having implemented more than 1,300 solutions each year, THE COMMUNITY of Aspect Professional Services brings you an unequaled depth of knowledge about your business and technology needs.

We focus on your experience starting with initial planning straight through your “Go-Live” date and we don’t stop there. We are proud that 85% of our customers indicate each year that they would be a business reference for our future customers. Why is this? Because our recommendations address the areas of efficiency and/or productivity that will help you to meet or exceed your goals by giving you:

  • Predictable results - Our deployments are designed to produce success every time, across all your sites and systems. That’s because we create a customised plan based on best practices – with proven results aligned to your business needs.
  • Confidence in operations - You'll have us there with you as you operate the system, adding our expertise to yours.
  • Productivity improvements - As we work together, you'll benefit from fine-tuning your contact centre solutions' capabilities to best meet your business objectives.
  • Consistent, reliable processes - Our deployments utilise a proven, repeatable methodology that produces consistent and reliable results and processes, which is especially significant if you have multiple sites or systems.
  • Maximum return on investment - As you engage the full scope of system capabilities in your contact centre activities, your ROI increase.
  • Cost savings - These accrue to the post-engagement ability of your staff to make performance adjustments without the involvement of outside consulting resources.
  • Expert analysis of performance - See how our professional team members, with years of tenure both at Aspect and in real-life contact centres, provide you with the perfect combination of industry expertise and practical experience.

Our call centre solutions build on existing customer contact investments and leverages enterprise technologies you already use in order to open up communication and workflow bottlenecks, and automate smarter business processes. Ultimately, that means dramatically increased business efficiencies and more profitable customer interactions.