Our Approach

THE COMMUNITY of Aspect Professional Services helps you take your customer experiences to the next level by turning your technology investments into powerful enterprise business solutions that ensure your business seamlessly aligns people, processes and data sources. We build seamlessly connected, best-in-class solutions for some of the world’s leading brands, who rely on us to deliver remarkable experiences for their customers.

Recent Blog Posts
20/07/2018

Infographic – Gig Economy and Customer Service Agents

This week we released part two of our Agent Experience Index survey covering the gig economy and how customer service agents feel about it. Currently, 16% of customer service agents are working in the “gig economy” and we expect that... Read More
18/07/2018

Do You Know What Makes Your Customers Tick, and What Ticks Them Off?

When was the last time you were asked to provide feedback as a customer?  You probably don’t remember.  The truth is, you probably were asked but ignored or declined the request due to some level of inconvenience, or you simply didn’t... Read More
16/07/2018

 “It’s Complicated” (But Aspect has an answer to multichannel forecasting)

In 1917 Danish mathematician A.K. Erlang developed a model for predicting how many circuits the telephone company would needed to serve the city of Copenhagen.   The model became known as Erlang C and eventually became the mathematical... Read More
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