Our Approach

THE COMMUNITY of Aspect Professional Services helps you take your customer experiences to the next level by turning your technology investments into powerful enterprise business solutions that ensure your business seamlessly aligns people, processes and data sources. We build seamlessly connected, best-in-class solutions for some of the world’s leading brands, who rely on us to deliver remarkable experiences for their customers.

Recent Blog Posts

Customer Engagement Center Series: Service Intelligence

Let’s recap what we’ve covered thus far in our customer engagement center series… We’ve defined the value and need for a customer engagement center and we’ve discussed the following capabilities: self-service, omni-channel customer... Read More

CXP 17: Creating a More Human-Friendly IVR

In the previous parts of our 3-part series on the new features of Aspect CXP 17, you learned: how the new CX Designer interface opens IVR and chatbot development and maintenance to not-so-technical staff how the newly designed NLU... Read More

Apple Business Chat – A Contact Center Perspective

A week ago, I wrote about how iOS is slowly turning into an operating system for your life, not your devices, by adding customer service and eCommerce functions into its core OS. In this piece, I’ll provide an overview of how Business Ch... Read More
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