Click the cogs for information on :
  • Future Events
  • Materials
  • Blogs
  • Photos & Videos
  • Miscellaneous
 
 
Future Events

The Forum, Customer Strategy and Planning

 

23rd - 24th April 2018
Harrogate

Join us »


CC & CS Summit

 

23rd - 24th April
London

Join us »


Frost and Sullivan Customer Contact Europe

 

11th - 13th June
Dublin

Join us »


Materials

View presentation from 19th October

Aspect Customer Engagement Center Benchmarking Assessment

Take Survey

Aspect Inform

View PDF

Aspect VIA brochure

View PDF

Aspect Active Learning

View PDF

Aspect Workforce Management Empower

View PDF

Aspect Quality Monitoring

View PDF

Aspect Surveys

View PDF

Aspect Hosted Security

View PDF

Aspect Workforce Mobile

View PDF

Aspect Analytics for Speech and Text

View PDF

Aspect Performance Management

View PDF

WFO Aspect Workforce Management

View PDF

WFO Aspect Workforce Management Reserve

View PDF

WFO Aspect Hosted WFO Data Sheet Document

View PDF

WFO Aspect What you need to know about WFM

View PDF

Blogs
Photos & Videos

Watch 'Choosing the Right Speech Analytics Technology' Video

Terry Dickinson, Forecast Analyst - Robinson Way

Shabina Khatun, Collections Duty Manage - New Day

Michael Brace, Customer Insight Manager - Motability

Chris Streete, Senior Director Cloud Solutions - Aspect Software

Additional Video resources

Aspect WFO

Aspect VIA

Aspect Software YouTube

Aspect Europe & Africa YouTube

Miscellaneous


Agent
Productivity
Customer
Satisfaction


 


Improve agent performance, maximise agent productivity, deliver outstanding customer experience – Be an Innovator with Aspect Workforce Optimisation