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Next Event

08.30 – 09.15  Welcome and registration – coffee and bacon sandwiches & pastries

09.15 – 09.25  Introduction and overview of day – Colin Whelan & Dave Vernon, Senior Solutions Consultants

09.25 – 10.45  Product and roadmap updates – Dave Vernon
  Update on the recent 8.3 WFO release and the WFO roadmap. Includes deployment options available, how they differ and building ROI for the move to the cloud. Round table discussion.

10.45 – 11.00  Break

11.00 -  13.00  KPI Benchmarking – Colin Whelan
The business world is driven by data which we make regular decisions on. In a perfect world, you would have comparable and accurate data to get to an understanding of what has happened in the past also allowing insight into the trends to forecast. We will share some global industry benchmarking results, highlighting the forces driving change across the industry.  This will be followed by group discussions to complete your own self-assessment and compare your results to your peers in the room and with the global results. Produces personalised company reports.

13.00 – 13.45  Lunch

13.45 – 15.15  Maximising your WFO Investment – Guy Wannell, Head of Professional Services, EA and Andrew den Dekker, Principal Solutions Consultant
Whatever version you are on in the Aspect WFM portfolio, improvement opportunities are available. We will help you maximise your WFM functionality and include user case customer examples. Hot topics and common issues across the user group will be discussed with top tips to resolve.

15.15 – 15.30  Summary & next steps

15.30                Close

Register now
Future Events

Next Customer User Groups

An Update on the State of Workforce Optimization in the Cloud

Wednesday, September 27 2017
12:00 PM EDT


National Planning, Quality and Insight Conference, Warwickshire

Tuesday November 28 - Wednesday November 29  2017


Aspect Industry Benchmarking Feedback

December 13 2017
12:00 PM GMT



View the presentation from 16th March

Aspect EQ Inform

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Aspect VIA brochure

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Aspect Active Learning

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Aspect Workforce Management Empower

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Aspect Quality Management

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Aspect EQ Surveys

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Aspect Hosted Security

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Aspect Workforce Mobile

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Aspect Analytics for Speech and Text

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Aspect EQ Performance Management

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WFO Aspect EQ Workforce Management

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WFO Aspect EQ Workforce Management Reserve

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WFO Aspect Hosted WFO Data Sheet Document

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WFO Aspect What you need to know about WFM

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Photos & Videos

Watch 'Choosing the Right Speech Analytics Technology' Video

Terry Dickinson, Forecast Analyst - Robinson Way

Shabina Khatun, Collections Duty Manage - New Day

Michael Brace, Customer Insight Manager - Motability

Chris Streete, Senior Director Cloud Solutions - Aspect Software

Additional Video resources

Aspect WFO

Aspect VIA

Aspect Software YouTube

Aspect Europe & Africa YouTube




Improve agent performance, maximise agent productivity, deliver outstanding customer experience – Be an Innovator with Aspect EQ Workforce Optimisation