Director, The Forum
Beginning his career in contact centres in 1999 with Gold Medal Travel, Phil has been involved in all aspects of resource planning, managing an outbound sales team and specialist sales teams whilst developing a successful KPI management tool and bonus and incentive scheme. In 2009/10 Phil had a fantastic year, completing two years of study for his advanced certificate in resource planning, winning a contact centre innovation of the year award and also becoming one of the first winners of the planning hero award.
Always keen to develop new ideas and believes anything is possible with the right motivation and communication. “Don’t just set goals, but create a plan to achieve those goals; a worthwhile goal takes time to realise and will not happen overnight; review your progress on a regular basis and repeat what works well.”
Keen to develop and promote innovative and new areas of planning whilst ensuring best practice with ”Brilliant Basics.” "The opportunity to develop my own knowledge and skills whilst supporting and encouraging others was one I had to take. The Forum had already helped me to develop and now it’s my turn to support others in the same way whilst adding a new dimension to The Forum team."