Customer outreach must advance desired business outcomes – or why do it?
Whether it is reducing the number of incoming inquiries (don’t keep customers in the dark during a power outage), promoting repeat business (refill anyone?), collecting payments (the cheque was not in the mail) or feedback (love being able to seamlessly conduct engagement across channels), organizations want to maximize productivity, customer satisfaction and contributions to the bottom line.
With the Aspect Proactive Engagement Suite communications are not limited to one-way notifications. Consumers can respond immediately to your outreach message – and choose their preferred channel for continuing the conversation. That means increased efficiencies and happier customers.