The event is the ultimate must-attend show for call and contact centre professionals looking to develop and learn from industry experts who know how to succeed in the world of customer engagement. Hear from experts throughout the call and contact centre world about how they have revolutionised the customer experience.

We will be sponsoring the VIP Lounge (Stand 2400). Join us to discover how we can transform your customer experience.

The Lounge offers a plethora of the world’s leading call and contact centre professionals a chance to network in a relaxed and hospitable environment, complete with complimentary refreshments and nibbles, providing the ultimate VIP experience.

experience our experience REGISTER HERE TO ATTEND CCC EXPO 2018

Don’t Miss Dr Lisa Michaud’s Seminar on
‘Why Contact Centres Need NLP Technologies’

Advances in our ability to process language computationally have opened new avenues for providing self-service options for customers. With robust Natural Language Processing, automated platforms can understand and answer common customer questions, handle straightforward transactions, and leave your human workforce free to handle the unique and more challenging customer interactions. This seminar addresses the science of human language understanding itself and what it brings to the contact centre.

DAY 1 11.45am
21st March 30 mins

Lisa is Director of Natural Language Processing (NLP) at Aspect. She has 20 years of research experience in the field of Natural Language Processing / Computational Linguistics holding a PhD in Computer Science.


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