Innovation Exchange

WELCOME

Innovation Exchange (IX) is a showcase for cutting edge mobile and cloud-based customer engagement applications.

CUSTOMERS

Enrich your Aspect solution with our ready-made add-on applications, customisable for your unique engagement scenarios.

PARTNERS

Deliver a suite of engagement solutions to meet every customer need by leveraging our world class software and add-on applications.

DEVELOPERS

Develop remarkable customer experience apps using Aspect’s award-winning platforms and APIs and offer them here.


Featured

Aspect® Workforce Mobile provides immediate access to your Aspect® Workforce Management system directly from your smartphone. Contact centre personnel can access critical information, send real-time notifications and process timely updates directly to the system, from any location.

VoiceKey is a voice biometrics platform that allows customers to eliminate usernames and password to enable authentication to applications just using their voice.  Voice biometric authentication is faster, easier and greatly improves the customer experience, reduces contact centre costs, and reduces fraud.

Aspect® Augmented Chat embeds a chat, audio/video, and co-browse widget into an existing website or mobile app so that a customer can communicate with an agent without leaving the application.

Most Viewed

Aspect® Proactive Mobile turns outbound outreach into an interactive dialogue allowing companies to send notifications in a rich mobile interface, and expands one-way text notifications. It gives the customer on-the-spot response options and access to data through a mobile Web app.

AMC Technology’s Contact Canvas CRM integration solutions for Aspect contact centres provide packaged integration with leading business applications such as Salesforce, SAP, Oracle Siebel, Oracle Service Cloud, Oracle PeopleSoft and Microsoft Dynamics. Businesses can improve call management by enabling full CTI functionality for their CRM desktops by using Contact Canvas to add softphone controls, caller identification and automatic screen population.

Aspect® Web CallBack provides the ability to integrate “click to call” functionality into your current website, allowing your customers to easily contact you to complete the sales or customer service process.

Newest

In-Call-Rescue makes it easy to replace hold-time with a call-back. As a cloud-based service, it is compatible with all platforms from Aspect as well as other vendors. Pure SaaS pricing makes it viable for call centres of all sizes.

CheckMate is a rich-featured software platform, which delivers high value functionality and flexibility to contact centres. The solution contributes to the overall improvement of operational performance and achievement of strategic goals of contact centres that deal with Collections, Telemarketing, Customer Service and other business processes.

Build campaigns to monitor patient wellness and more...

Manage automated inbound and outbound customer contacts.

Aspect® Visual IVR is a touch-controlled menu of interactive voice response (IVR) options for smartphone users that accompanies the purely audio-based IVR experience with visual data such as images and text, improving first-call resolution and reducing call times.

Securely process checking and credit card payments using IVR.  Provides contact centres with the ability to securely process payments from callers within the Aspect PCI Level 1 network.