“Our adherence has increased by 15 percentage points to 95%. Despite a call-volume increase of 10 percent, we have not had to hire any additional agents.”
Stamford Low, General Manager, MobileOne Contact Centre
RISE TO THE CUSTOMER MANAGEMENT CHALLENGE IN TELECOMMUNICATIONS
Connecting customers with remarkable experiences
When Alexander Graham Bell invented the telephone, he had no idea how his invention would create a communications revolution. From the landline to the mobile phone, from the television to the tablet, the telecommunications industry has grown and expanded immensely over the years. With so many people using mobile devices to communicate, it’s become critical for companies to provide great service to match their omni-channel customers’ needs.
Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.
Benefits to working with Aspect
- Enhance the customer experience by recognising customers on every channel and being ready to serve them at any time of day
- Lower customer service costs by making it so easy for customers to self-serve that they won’t want to call
- Increase revenue by maximising opportunities for effective sales promotions