“The majority of financial consumers want omni-channel services, regardless of age or income.”
- The Financial Brand, August 2014
FINANCIAL SERVICES INSTITUTIONS ARE TRANSFORMING
Many financial institutions are facing an identity crisis as consumers demand more from them. Traditional financial services institutions—banks, credit unions, savings and loans—were largely the only game in town for consumers. Today, consumers want more from their financial institutions. They expect professional, competent branch staff enabled with technology that delivers a personalised, secure and convenient experience. Financial institutions are feeling a great sense of urgency to deliver better experiences now.
HOW YOU CAN MEET THEIR NEEDS?
Aspect's Financial Services solutions not only support financial institutions worldwide, but also make it easier for customers to have the type of experiences that keep them coming back. Whether you work at a retail bank, a mortgage institution, brokerage firm or insurance company, Aspect can help you energise and delight your customers.
Retail banking is faced with delivering more service options and a remarkable customer experience – not to mention battling increasing security threats – all while keeping costs down and profits soaring. To make that happen, the organisation must work together: across the back and front office, across all customer channels, and across geographies and time zones. Aspect has helped scores of our retail banking customers accomplish just that.
Aspect understands these industry pressures better than most. In fact, 4 out of the top 5 global commercial banks trust us with their customer service, collections and sales strategies. We help organisations turn routine interactions into strong customer connections and find better ways to bring people and information together to improve the customer experience in the face of demands for expanded mortgage lending service and choices.
The brokerage industry has had its share of challenges, having been hit hard in the last decade by game-changing economic events including the near financial collapse of 2008. Extensive regulatory changes and governmental mandates further complicated the picture and resulted in extensive pressure on the bottom line. Never before has the need been greater to do more with less, and to do so without negatively affecting the customer experience and, ultimately, profitability. Give your clients freedom in how they interact with you along with the assurance that all transactions are handled reliably. It pays to invest with Aspect.
The state of the insurance industry, in nearly every facet, can be described in two words: complex and changing. How you, as an insurer, handle these complexities and adapt to change will define your future. Take control by delivering exceptional customer service no matter what the customer touch point – sales, claims processing, or underwriting. Provide your customers with multiple options to engage your organisation whenever, wherever and however they choose and deliver superior service that will differentiate you from your competitors.