Anthony brought a strong forecasting background when he joined the Kaiser Permanente NHRSC Workforce Management team in 2017. The transformation began shortly after he came onboard as Anthony led the effort to shift the forecast into the Aspect application. Anthony learned more about Aspect by studying closely from Aspect experts who came to our site train the team, taking on-line classes, and studying the system to continue his education. Anthony successfully migrated the forecasting from spreadsheets to Aspect for both the contact centre and the back office functions. His efforts delivered more successful forecast variances, greater confidence from his business partners, and information that is accessible to the whole workforce team. Perhaps one of the greatest benefits Anthony garnered is the gift of time by moving the processes into the Aspect application - that he can use to devote focus more time on analysis. Anthony’s work and success makes him a GEM!