Aspect Developer Tools for Service Providers

A Carrier-Grade Platform Used by the World's Leading Telecommunications Companies and Other Service Providers

Service providers need a carrier-grade platform that supports multi-site, multi-tenant deployments that simplify operations, administration and management while offering scalability and best-in-class reliability. Dozens of the world’s leading telecommunications companies and numerous other service providers worldwide are using Aspect’s communications platform to improve the way they serve and engage customers.

Aspect’s service provider solution is adaptable to a variety of use cases:

check OEM solutions. Deploy as an OEM solution and drive revenue with differentiated, enhanced services such as hosted IVR, outbound notifications, multi-channel self-service, social CRM, mobile applications and more.
check Omni-channel contact centres. Enable highly efficient, effective customer service at lower costs with agile, customer contact applications for self-service and agent assistance, 1:1 and group-level personalisation, and deep cross-channel analytics for the very best customer experience possible.
check Inbound and outbound self-service applications. Build and deploy self-service applications such as store locators, order tracking, password resets, surveys, appointment reminders and more — in an easy to use, standards-based development environment that supports extensions via APIs that leverage voice biometrics and more.

Our advanced application lifecycle management tools, centralised management and standards-based development with native SIP support remove the complexity and constraints of proprietary and legacy systems, simplifying management and reducing overall costs.

You can get started with our development tools for free – via our Evolution portal, it’s easy to sign up for a free trial of our platform so you can build and test applications. When you’re ready to launch your applications, we provide flexible deployment options on-premises or in our global cloud.