Leading customer contact specialist Aspect Software has announced a partnership agreement with MYCOM AG, a German provider of CRM software solutions for contact and service centers. Under the terms of the agreement, signed at the German trade show CCW 2014 in Berlin, both companies will work together to develop new business and build on existing projects in the D-A-CH region.
MYCOM AG is specialised on developing multichannel software solutions for contact centers. MYKENE, a software suite provided by MYCOM, is a highly-flexible, modular-built system that comprehensively maps all contact centre processes in a unified agent desktop.
“The MYKENE CRM software suite combines compelling functionality and usability. It enables analysis of the customer history across all channels and ideally complements our solutions”, said André Riemekasten, Channel Sales Manager at Aspect. “The Aspect portfolio includes traditional contact centre technologies, workforce optimisation and back office integration software as well as social media, IVR and multichannel self-service solutions – on premise or in the Cloud. In partnering with MYCOM there will be a special focus on the Aspect solutions for multichannel routing, quality management and workforce management.
“Aspect is well-known for innovative solutions and is held in high regard in the industry,” said Karsten Baumhöfer, CEO, MYCOM AG, explaining the motivation for this commitment. “Our MYKENE product family ideally complements the Aspect portfolio. The combination of the two companies’ solutions as well as their individual strengths turn this collaboration into a win-win situation. We are pleased about this step towards an official strategic partnership as we’ve already worked together very successfully in the past.
“We have already known and valued the MYCOM team for some time”, said Dr Werner Grum, VP Sales Europe, Aspect. “Partnership cooperation is of increasing importance so that we can present an overall solution that meets all of customers’ requirements. We are committed to the partnership philosophy and are looking forward to jointly develop successful customer projects.”
About MYCOM AG
MYCOM AG is a provider of multichannel software solutions for contact and service centers. With more than 13 years of experience, over 5,000 users and many authorized partners the Berlin-based company is one of the market leaders for CRM software and services for contact centers and service centers in Germany. For more information, visit www.mycom-net.com
Aspect’s fully-integrated solution unifies the three most important facets of modern contact centre management: customer interaction management, workforce optimisation, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centres seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com
Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.
# # #
Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
Jessica Davis / Joanna Cannon
Spreckley Partners Ltd
Tel: 020 7388 9988