Date: 9/17/2013, Phoenix, Arizona
- Agreement brings leading intuitive self-service and agent-enablement solution provider into Aspect’s growing partner community
- MicroAutomation’s cloud delivery capabilities align with Aspect’s recent cloud implementation success and growth initiatives
, a leading provider of fully-integrated customer interaction management
, workforce optimisation
, and back office
solutions, today announced the addition of MicroAutomation, a leading systems integrator of contact center automation solutions, as a new North America channel partner. MicroAutomation will add Aspect’s portfolio of products and technologies to their consulting and implementation services. The new agreement builds on the existing MicroAutomation and Voxeo relationship in which MicroAutomation became a leading Voxeo partner in building both cloud and premise-based contact center solutions on the Voxeo Prophecy and CXP platforms. Aspect announced its acquisition of Voxeo in July, 2013.
“Aspect has a strategic goal to significantly expand our partner-delivered solutions in the next year so we are very excited to have MicroAutomation as a new member of our expanding partner community,” says Tom Shepherd, Aspect vice president of worldwide channels. “MicroAutomation has built a solid reputation as industry thought leaders and solutions experts that complement and expand our existing capabilities, add incremental value to Aspect customers, and support our channel growth goals.”
Under the agreement, MicroAutomation will expand their support of the Voxeo portfolio to include the Aspect suite of customer interaction solutions including Aspect Unified IP and Workforce Optimization. Aspect’s solution set will complement MicroAutomation’s MicroPilot design methodology for intuitive self-service and agent-enablement solutions that deliver both improved customer experience and reduced operational cost. In addition, the relationship will also bring MicroAutomation’s MicroMessenger360 customer engagement product as a logical extension to Aspect’s agent-focused solutions.
“MicroAutomation now has the opportunity to expand our solutions within the contact center to include the full reach of Aspect products,” says Chad Wright, MicroAutomation CTO and Commercial Practice Lead. “The Aspect product line fits into the MicroAutomation philosophy of recommending industry leading technology on which we can build contact center solutions that both contain ongoing costs and truly give our customers a competitive advantage in customer service.”
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com