Date: 9/24/2013, Phoenix, Arizona
- Tasked with leading the Voxeo team and integration of product and technology assets to drive and grow Aspect’s cloud services
- Proven senior executive with deep change management expertise and experience in providing exceptional customer experiences through services
- Will accelerate the business with the broader footprint of Software as a Service (SaaS) capabilities and lay the groundwork for future cloud products
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back office solutions, today announced the appointment of David Herzog as senior vice president and general manager of Voxeo. In his new role, Herzog leads the Voxeo business unit and its technology and people assets to drive a growth agenda that accelerates Aspect’s cloud services and lays the groundwork for future innovative hosted solutions.
Herzog, an 18-year Aspect senior leader, most recently served as senior vice president of Aspect Professional Services (APS), responsible for APS’ worldwide capabilities, processes, and people. Prior to that he held the position of vice president of Aspect Professional Services for North America where he led implementation services, solution consulting and innovation, and staff augmentation for Aspect customers. Additionally, he held sales leadership positions in North America and Asia Pacific.
“David’s leadership and expertise will help accelerate Aspect’s solutions in a market that is undergoing a relationship revolution as consumers shift their interaction with service providers to self-service transactions over wireless devices and across channels wherever and whenever they choose,” says Chris Koziol, president & general manager of interaction management at Aspect. “I am confident that with David’s dedication and experience, we will continue to build on Aspect and Voxeo’s success, and grow the business through our focus on customer obsession and innovation.”
“I’m excited to be able to drive the execution of our growth strategy for our hosted solutions using the Voxeo platform which has been consistently recognized by industry analysts and our customers as a best-in-class solution,” says Herzog. “Our vision is to integrate Aspect’s portfolio with Voxeo’s platform, technology and infrastructure to deliver best-in-class customer interaction management, workforce optimization, and back-office solutions. Voxeo as well as Aspect customers are bullish about our expanded software as a service capabilities and the promise of an expanded and integrated portfolio.”
Herzog holds a MBA from the University of Phoenix and a bachelor's degree in business from San Diego State University.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.