Date: 9/24/2013, Phoenix, Arizona
- Proven track record of transforming global services groups as operating partner at IBM and Deloitte
- Deep experience developing transformational business strategies while at the Waterstone Group
- Assumes strategic role focused on expanding and enhancing Aspect’s market-leading services capabilities
, a leading provider of fully-integrated customer interaction management
, workforce optimisation
, and back-office
solutions, today announced the appointment of Kenneth Ewell to the position of Senior Vice President, Worldwide Professional Services. Ewell will be responsible for
Aspect’s Professional Services’ processes, people and knowledge across the organization as well as leading the launch of Aspect’s new and enhanced service delivery framework.
Ewell began his career in operations and marketing at Bell Atlantic and has advised communications clients for the past 18 years as a Partner at IBM and Waterstone Management Group as well as stints at Deloitte and Gemini Consulting.
“Through my years of professional and personal experience of knowing Ken, I can say with confidence that we found a top quality individual who is outcome driven and possesses deep delivery and strategic knowledge of what it takes to implement customer interaction solutions with quality and predictability,” said Stew Bloom, Aspect CEO. “I’m very confident that Ken’s experience, background and familiarity with Aspect will help us with our intention of delivering the best Customer experience in our industry. Furthermore, Ken will drive the launch of Aspect’s new and enhanced service delivery framework designed to enable moreconsistent outcomes for software implementations and truly establish highly collaborative projects for Aspect and its Customers.”
"Having observed the company over the past year, I’ve been impressed with the transformational progress already achieved at Aspect and I’m really looking forward to building on this momentum,” says Ewell. “By leveraging best-in-class delivery methodologies and continuing to develop value-add solutions in the areas of mobility, cloud services, and consulting services, Aspect Professional Services will not only become a strategic asset for the company, but more importantly for our customers.”
Ewell holds a Bachelor’s of Science from Hampton University in Virginia and an MBA in Management, Strategy, Finance, and Organizational Behavior from Kellogg Graduate School of Management at Northwestern University.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com