Industry News

5 January 2018, Five Live-Chat Mistakes Your Customer Service Team Is Probably Making Right Now, Forbes

5 January 2018, Is this the year 'weaponised' AI bots do battle?, BBC News

14 December 2017, Is Customer Service getting better or worse? Customer Think

17 November 2017, Does your energy company keep you waiting? Which?

6 October 2017, Chatbots are buzzing with innovation as the nominations for the Social Buzz Awards are announced, The Drum

4 October 2017, Chatbots Are the Next Big Platform. Here's How Entrepreneurs Can Stay on Top of It, Entrepreneur

29 September 2017,"We really need to take accountability", Microsoft CEO on the 'Tay' chatbot, Access AI

21 September 2017, How companies' poor customer service has led to boycotts, BBC

18 September 2017, The bots are back, ITPro Portal

5 September 2017, How Marketing To The Right Customer Will Improve Customer Service, Customer Think

1 September 2017, The Conversation About Conversational AI: How Chatbots And AI Bots Will Impact Your Business Metrics, Forbes

31 August 2017, 4 Real Time Uses Of Chatbots In Social Media Marketing, Search Engine People

16 August 2017, The Next Addition to Your Marketing Department Should Be a Chatbot, Entrepreneur

15 August 2017, Maximising ecommerce product visibility through artificial intelligence, Internet Retailing

8 August 2017, RBS boss says 'careless' fraud victims shouldn't expect refund from their bank, The Independent

4 August 2017, Machine learning, artificial intelligence and robo-advisers: The future of finance? City AM

2 August 2017, Creating the right chatbot for your business, Access AI

28 July 2017, Mind the gap: Customers increasingly disaffected by brands, Business Matters

25 July 2017, Sporting lessons for IT leaders looking to improve customer engagement, Computer Weekly

19 July 2017, Ask an expert: how to get business value from chatbots, Access AI

12 July 2017, Are you ready for chatbots? Access AI

6 July 2017, Starbucks customer engagement plan hurt by understaffing - survey, Reuters UK

29 June 2017, Grace, not disgrace: how to polish your customer service AI, Access AI

28 June 2017, Autonomous 'milk floats' are now delivering Ocado shopping in London, WIRED

26 June 2017, 12 great tips to improve Call Centre Performance, Call Centre Helper

23 June 2017, The best and worse energy companies for customer service revealed, The Sun

22 June 2017, How chatbots are pumping up customer service, The Next Web

19 June 2017, Schedule deliveries, fetch help: Chatbots are solving real-life problems, Business Standard

14 June 2017, Forget chatbots- you should create a workbot instead, Venture Beat

12 June 2017, Contact centres rush to the cloud to overcome legacy system limitations, CommsTrader

12 June 2017, Customer service should mimic the 5 levels of autonomous cars, Venture Beat

08 June 2017, How Chatbots improve customer experience in every industry, Forbes

08 June 2017, 13 ways UK businesses are using chatbots: Best uses of chatbots in the UK, Techworld from IDG

07 June 2017, The chatbot therapist will see you now, Wired

01 June 2017, Five mistakes to avoid when taking your contact centre to the cloud, ITProPortal

19 May 2017, Exceptional customer experience are no longer an option, Business Matters

17 May 2017, Multi-channel customer experience is key for retailer success, CloudPro

16 May 2017, More than half of consumers say the UK customer experience remains disconnected, Internet Retailing

16 May 2017, Facebook wants its AI chatbots to chat more like humans, Tech Radar

11 May 2017, Chatbots are gaining traction, Business Insider UK

09 May 2017, Chatbots could save business $8bn a year by 2022, with banks and healthcare gaining the biggest cost savings, City A.M

19 April 2017, The real luxury experience begins with artificial intelligence, Raconteur

18 April 2017, Almost 100% of retailers think IT is critical to store branches, Computer Weekly

18 April 2017, Artificial Intelligence is the future of customer experience, Daily Telegraph

10 April 2017, Customer expectation is biggest problem for retail, says panel, Computer Weekly

10 April 2017, On-Premise or Cloud communications? Forget the platform, It's all about the customer, ChannelBiz

03 April 2017, Less than 8% of retailers respond to customer queries across all channels, Computer Weekly

31 March 2017, How the UK customer experience could be improved, Internet Retailing

28 March 2017, AI to dominate banking, says report, BBC News

24 March 2017, Millenials drive a new era of customer experience, Customer Think

21 March 2017, How chatbots will transform customer experience, Forbes

06 March 2017, Build mobile experiences that drive customer engagement, Computer Weekly

01 March 2017, Digital Strategy: Tech sector reacts to government's plans to target AI and stem digital skills gap, Silicon UK

26 February 2017, The UK Digital Strategy is finally launching and it's going after AI, Wired

20 February 2017, Does customer experience need its own department?, EConsultancy

20 February 2017, New tech adoption: why 'quick on the draw' brands often fail on customer experience, The Drum

15 February 2017, Customer Experience in 2017: Learning from the positive, Marketing Tech

13 February 2017, Could the IoT transform customer engagement in insurance?, IoT News

09 February 2017, How artificial intelligence is powering retail customer exeperience, Computer Weekly

08 February 2017, The rise of the chatbot and frictionless communication with consumers, PerformanceIn

06 February 2017, Robot civil servants could help save taxpayer's cash by replacing 250,000 jobs, Daily Telegraph

04 February 2017, Four key CX charts from our Digital Trends 2017 report, eConsultancy

30 January 2017, Only 49% of marketers are pushed to reinvent customer service due to technology, Computer Weekly

27 January 2017, Embrace technology to improve customer experience, brokers tell lenders, Introducer Today

20 January 2017, How to build a better chatbot, Venture Beat

18 January 2017, Why does customer engagement matter for retailers?, Marketing Tech

16 January 2017, Customer engagement - who's leading the way?, Real Business

06 January 2017, What, why and how: chatbots for brands, The Drum

04 January 2017, The NHS is planning to use chatbots for non-emergency assistance, Tech Radar