Case Studies

     

Results 1 - 5 of about 84
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Intuit Case Study

Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Date: 16/04/2018       
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Customer Service, Financial Services, Call Center Analytics, Performance Management, Workforce Management, Workforce Management and Planning, All Case Studies

 

The General Case Study

The General Case Study

Learn how The General was able to improve their customer service by implementing self-service capabilities through Aspect CXP.
Date: 15/08/2017       
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Multichannel Contact: Email, Chat, IM, SMS, Aspect Customer Experience Platform (CXP), Insurance, Aspect Customer Experience Platform (CXP), Self Service Voice Portal / IVR, All Case Studies

 

RS Components Case Study

RS Components Case Study

Leveraging Aspect Workforce Management with Aspect Training
Date: 23/06/2017       
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Other, Workforce Management, All Case Studies

 

Sysnet Global Solutions Case Study

Sysnet Global Solutions Case Study

Sysnet moves to Aspect Zipwire™ and Aspect’s WFO suite to optimise agents and deliver omni-channel customer service.
Date: 22/02/2017       
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Valley Medical Center Case Study

Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 12/01/2017       
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Multichannel Contact: Email, Chat, IM, SMS, Healthcare, Workforce Management, All Case Studies

Results 1 - 5 of about 84
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