Case Studies

     

Results 1 - 5 of about 84
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The General Case Study

The General Case Study

Learn how The General was able to improve their customer service by implementing self-service capabilities through Aspect CXP.
Date: 15/08/2017       
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Multichannel Contact: Email, Chat, IM, SMS, Aspect Customer Experience Platform (CXP), Insurance, Aspect Customer Experience Platform (CXP), Self Service Voice Portal / IVR, All Case Studies

 

RS Components Case Study

RS Components Case Study

Leveraging Aspect Workforce Management with Aspect Training
Date: 23/06/2017       
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Other, Workforce Management, All Case Studies

 

Sysnet Global Solutions Case Study

Sysnet Global Solutions Case Study

Sysnet moves to Aspect Zipwire™ and Aspect’s WFO suite to optimise agents and deliver omni-channel customer service.
Date: 22/02/2017       
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Valley Medical Center Case Study

Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 12/01/2017       
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Multichannel Contact: Email, Chat, IM, SMS, Healthcare, Workforce Management, All Case Studies

 

British Retail and Commercial Bank Case Study

British Retail and Commercial Bank Case Study

Aspect Verify is a trust platform and a cloud-based service for fraud prevention and detection that maintains a great customer experience.
Date: 25/11/2016       
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Financial Services, All Case Studies

Results 1 - 5 of about 84
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