Case Studies

     

Results 1 - 5 of about 88
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University of Michigan Medical Center Case Study

University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Date: 18/06/2018       
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Customer Service, Healthcare, Business Intelligence, CRM, Aspect Customer Experience Platform (CXP), All Case Studies

 

Ring Case Study

Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Date: 06/06/2018       
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Customer Service, The Aspect Cloud, Other, Workforce Management, All Case Studies, Aspect Via

 

UnionBank of the Philippines Case Study

UnionBank of the Philippines Case Study

UnionBank taps Aspect Software to help with the bank’s digital transformation.
Date: 05/06/2018       
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Customer Service, Telesales, On Premises, Aspect Unified IP, Omni-Channel, Aspect Customer Experience Platform (CXP), Aspect Unified IP - Outbound, Auto Dialer, Financial Services, Retail Banking, Aspect Customer Experience Platform (CXP), Quality Monitoring and Management, Workforce Management, All Case Studies

 

Intuit Case Study

Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Date: 16/04/2018       
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Customer Service, Financial Services, Call Center Analytics, Performance Management, Workforce Management, Workforce Management and Planning, All Case Studies

 

The General Case Study

The General Case Study

Learn how The General was able to improve their customer service by implementing self-service capabilities through Aspect CXP.
Date: 15/08/2017       
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Multichannel Contact: Email, Chat, IM, SMS, Aspect Customer Experience Platform (CXP), Insurance, Aspect Customer Experience Platform (CXP), Self Service Voice Portal / IVR, All Case Studies

Results 1 - 5 of about 88
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