Accolades

Recognition for Inventing and Investing

With more than 700 worldwide patents or patents pending, Aspect has a long history of advancing consumer engagement technology and driving the "state of the art" forward through ongoing innovation and R&D investment.

We're committed to turning innovation into action. Our award-winning contact centre platform and self-service/IVR, workforce management and digital consumer engagement solutions have helped thousands of companies deliver better customer experiences.

Aspect has also achieved 13 Microsoft Gold and Silver competencies by demonstrating the highest, most consistent capabilities and commitments to the latest Microsoft technology.

Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Outbound Systems Market Share Leadership Award

Frost & Sullivan Award

Frost & Sullivan’s Best Practices Awards recognise companies throughout a range of regional markets for superior leadership, technological innovation, and strategic product development. The Asia Pacific Frost & Sullivan Outbound Systems Award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year.

This award reaffirms Aspect as the undisputed leader in the outbound contact centre applications segment in Asia-Pacific. The success of Aspect’s omni-channel services enabled the company to register over 13% annual growth in the segment, serving as a remarkable testimony to its solution capability, local execution, and market dominance.

Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Contact Centre Applications Growth Excellence Leadership Award

Frost & Sullivan Award

Frost & Sullivan’s Best Practices Awards recognise companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. This award was presented to Aspect for registering an outstanding organic growth in 2017 in the contact centre applications market.

The award reflects Aspect’s proven capabilities, expansive partner network in Asia-Pacific, emphasis on value creation, and proactive engagement with clients. This approach allowed Aspect to strengthen its position in traditional Asia-Pacific markets and gain a foothold in emerging ones, enabling Aspect to achieve remarkable annual growth in 2017.

Aspect Software and Aspect Via® Enterprise Recognised as 2018 Value Index Leaders for Contact Centres in the Cloud

Ventana Award

Ventana Research’s Contact Centre in the Cloud Value Index assesses product adequacy for a broad range of contact centre needs ranging from handling, capturing, analysing and optimising customer interactions to engagement, operations and agent management.

Aspect Software was named a Value Index Leader in the first Ventana Research Value Index for Contact Centres in the Cloud. Aspect ranked second overall and was among the top three vendors in four of the report’s seven categories. The company ranked number one in total cost of ownership (TCO)/Return on Investment (ROI).

Aspect Via® Workforce Management (WFM) is named Product of the Year by CUSTOMER Magazine

Customer Magazine Award

The CUSTOMER Products of the Year Award recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

CUSTOMER Magazine awarded Aspect Via WFM as a 2018 CUSTOMER Product of the Year Award winner. Aspect Via Workforce Management takes full advantage of the underlying services and architecture of the Aspect Via customer engagement platform, designed from the ground up for the cloud and the customer-centric enterprise.

Aspect Software Named 2018 CRM Service Leader for Best Contact Centre Infrastructure Software, Best Interactive Voice Response, and Best Workforce Optimisation Solution

CRM Award

Destination CRM’s 15th Annual CRM Service Awards recognise the innovation and success in customer service. Vendors are ranked on a composite score of analyst ratings for customer satisfaction, depth of functionality, company direction, and cost.

Aspect Software received strong scores across the board ranking as a leader in multiple categories. Aspect was recognised as a leader in Best Call Centre/Contact Centre Infrastructure Software, Best Workforce Optimisation Software, and the Best Interactive Voice Response (IVR).

Winning Awards for Over Four Decades

Aspect has received a steady stream of industry awards for 40+ years. Key recognitions from recent years include:

2017

  • Aspect Software Recognised as a “Best of the Best” Professional Service Organisation by SPI Research
  • Aspect Software Named 2017 Frost & Sullivan Thailand Contact Centre Applications Vendor of the Year

2016

  • Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence
  • Aspect® Unified IP® named a leader in The Forrester Wave: Contact Centre Interaction Management (CCIM) for Large Contact Centres
  • Aspect Software Recognised by Frost & Sullivan as the Workforce Optimisation Industry 2016 Global Company of the Year
  • Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates
  • Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems
  • Aspect Software Named a 2016 Saddletree Research Kachina Award Winner for Innovation in Workforce Optimisation

2015

  • Aspect Software awarded Frost & Sullivan 2015 Asia Pacific Outbound Systems Market Share Leadership Award
  • Aspect Software and its customer Edwardian Group London (EGL) have won the European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology
  • Aspect Software Asia Pacific Named CIO Choice 2015 for Contact Centre Solution

2014