Extracting valuable insights from your contact centre data.
Your many contact centre systems contain huge amounts of data about your operation, but how do you collect, correlate and display this data in a way that enables actionable insights? Aspect® Performance Management™ is a valuable reporting and analytics tool that allows you to explicitly align the goals of contact centre employees with the goals of your enterprise by focusing attention on those KPIs that can rapidly drive change in your business. The icon and widget-based web user interface ensures that managers, agents and supervisors alike get all the information they need on any device in a form that’s easy to understand.
Get the most from your contact centre data and make operations more efficient with best-of-breed performance management solutions.