Cloud Subscription Service
Equip your business to quickly respond to market opportunities, consumer demands and competitive threats as they arise. In addition to providing you with greater flexibility and agility, cloud deployments can be completed in a much shorter timeframe than on-premises solutions, allowing you to start realising the value of your SaaS investment more quickly.
High Availability and Scalability
The Aspect Via Platform is highly dependable, and scales with your business needs. The platform is built for high-availability and backed by industry-leading SLAs to support enterprise-scale deployments.
Streamlined User Experience
Customise the user interface for agents, team leads and administrators. Tailor the user experience to display information employees need at the right time, through custom widgets and dashboards. For customer engagement, integrate the Aspect Via user experience with industry-leading CRM applications such as Salesforce.com and Microsoft Dynamics to empower agents with a 360-degree view of the customer.
Secure and Private
The Aspect Via Platform architecture provides a solid foundation for a secure, private and scalable cloud environment that enables shared services to support multiple customers simultaneously across regions, around the world.
Open Architecture and APIs
Extend and drive your business by seamlessly integrating with enterprise data sources and third-party business systems. The Aspect Via Platform API layer allows you to easily integrate with existing CRM, CEM, CFM, CSS, ERP, WFM and BPM solutions.
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