Staying in touch with your customers is crucial in today's world given the spread of both traditional mobile phones and modern smartphones. Keeping them informed about your business processes helps form trust and strengthen your customer relationships.
Aspect's Proactive Engagement Suite can power all of your reminder and notification communications to bond with your customer, whether it's about reminding them about something they already know - like an upcoming appointment or notifying them about something they need to know - like a status update of an outstanding order.
- IVR, SMS, or email
- Emergency notifications
- Service outage notifications
- Account suspension, cancellation notices
- Appointment/delivery/prescription reminders
- Corporate announcements, product updates
- Order/account status updates
- Changes in itinerary, transport delays, ticket availability, etc.